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Christina Lee Wood

Office Manager / Administrative Assistant/ Bookkeeper

Work experience

Jul 2008Mar 2012

Florida Production Manager

Acustoms Exteriors

Upon starting with this company, I saw the need for innovative approach and implementation of forward thinking initiatives. Optimizing strategies for company growth and seeking maximum profits through my department gave me the desire to become a bigger part of something. My position with this company assisted with both formal and informal face-to-face situations. Also, it gave me the experience with a better view of what I can offer to a company that needs an innovative leader in a demanding field.


Client relations and Customer service

Preparation and production of all proposals, bids, invoices, contracts and advertisement for residential as well as commercial projects 

Extensive phone, fax and e-mail management

Preparing product specs for review to pull permits

Reporting on all client status to ensure properly submitted documentation.

Overseeing all contracted projects to meet production dates and ensure payments

Acquisition and filing of all permits, licensing, insurance, employee tax information and employee eligibility 

Reporting all performance and productivity for existing projects

Conducting production meetings on sales and customer satisfaction, product knowledge and proper installation for both in and out of the field

Being responsible for all leads and inner department transmittal of customer/client data to establish appointment dates and times to manage assignments

The ability to multitask and handle diverse responsibilities resourcefully

Accounts follow-up u Daily bank deposits upon completion of assigned projects

Accounts payable and receivables

Maintaining continuous harmony within my department and ensuring completion of all assigned projects in the field relating to my client/customer

Apr 2002Jan 2008

Office Manager

Quality First

When I started with this company, it was a small company with only about 200 customers and all of the office paperwork was done by hand. I computerized the office, bringing day to day operations out of the Stone-age and creating an efficient workplace. With that being done, the company then had the ability to grow by 30% to 40% year after year for the next 4 years straight. Growth was achieved by maintaining constant communication with our customer base to receive feedback and assuring our staffing levels were adequate to maintain the quality of work to create referral business and maintain customer loyalty with existing clients.


Daily Production reports

Customer Invoicing 

Accounts receivable/Accounts payable


Quarterly and annual production reports

Answering phones, helping customers and taking messages

Handling all insurance and licensing

Typing, writing and designing letters, pamphlets and mail-outs for customers

In charge of training any new employees in the office

Employee scheduling


Keeping customer files up to date

The designing of the company logo

Writing and designing the employee handbook stating guidelines, expectations and implementing company procedures for employees

Jan 2001Mar 2002

Night Auditor/Front Desk


This is the position that bit me with the bug to work in a hotel. It was my favorite job by far because I found it very exciting to meet all the different people coming into Orlando, as well as challenging, with the aspects involved in working at the front desk.


General Front desk duties: Checking in guests Taking reservations Answering phones Handling transactions in the local store

Completing daily reports 

Counting all monies

Charging rooms, running credit cards, closing out the day 

Monitoring business mix(Corporate local negotiated, National corporate negotiated, Transient) and providing feedback for the sales and operations departments to assist in maximizing the average daily rate to increase revenue

Building and maintaining relationships with clients from target/local accounts to ensure loyalty and assist in building a consistent base business for the property

Developing and implementing action plans/contests for front desk employees to generate new business and/or leads for the sales department, encouraging participation by rewarding commitment and results

Publishing monthly newsletters providing information on local accounts, industry events, promoting new in-house contests and highlighting recent contest winners

Supervision of staff to ensure performance and follow up with requested tasks

Sending guests a“ Thank You for the Business” card to inspire further loyalty and increase referral business


Jan 2010Sep 2012

Bachelors Ongoing

Everest University

Part time pursuing a Bachelors degree in Healthcare Admin. Medical Billing and Coding  



Oak Ridge High School


Over 10 years experience in Invoicing, Accounts payable/ receivable, payroll, ect.
Social Media and e-commerce Marketing
Extensive Computer Skills
Proficient in Microsoft Word, Excel and Page-maker
Commercial Projects