Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Protect employees and customers by providing a safe and clean store environment.
Maintain the stability and reputation of the store by complying with legal requirements.
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Apr 2007Feb 2010
Retail Business Manager
Fast Future Brands
Recruiting, training, supervising and appraising staff
Maintaining statistical and financial records
Promoting and marketing the business
Dealing with customer queries and complaints
Overseeing pricing and stock control
Maximising profitability and meeting sales targets
Ensuring compliance with health and safety legislation
Preparing promotional materials and displays
Feb 2005Apr 2007
Max & Co.
Train store staff by reviewing and revising staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promote sales by demonstrating merchandise and products to customers.
Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepare reports by collecting, analyzing, and summarizing information.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contribute to team effort by accomplishing related results as needed.
Feb 2013Jan 2014
Developing and using complex spread sheets
Building and leading teams
Arranging business travel
Preparing routine financial reports
Co-ordinating implementation of customer service strategies