Work History

Work History
Feb 2010 - Dec 2014

Retail Business Manager

Love Couture
  • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Complete store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Protect employees and customers by providing a safe and clean store environment.
  • Maintain the stability and reputation of the store by complying with legal requirements.
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Apr 2007 - Feb 2010

Retail Business Manager

Fast Future Brands
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Planning
  • Promoting and marketing the business
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximising profitability and meeting sales targets
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays

Feb 2005 - Apr 2007

Assistant Manager

Max & Co.
  • Train store staff by reviewing and revising staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
  • Promote sales by demonstrating merchandise and products to customers.
  • Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
  • Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contribute to team effort by accomplishing related results as needed.


Feb 2013 - Jan 2014

Business Administration


  • Administering projects
  • Developing and using complex spread sheets
  • Building and leading teams
  • Arranging business travel
  • Preparing routine financial reports
  • Co-ordinating implementation of customer service strategies