Customer Relations / Sales & Marketing
Duties include managing a portfolio of more than 500 executive accounts. Answering technical, billing, and sales related questions dealing with internet technologies/software/domains/hosting. Work as a member of a highly skilled team for providing world class service to customers by resolving customer inquiries through multiple contact channels, including phone, e-mail, chat and social media outlets. Effectively articulating complex information to a variety of technical and non-technical customers in a ‘customer friendly’ language. Inside sales after helping customers solve difficult issues. Using social media to promote and market company brands while providing reputation management. Educating new and existing customers by writing on various industry topics at: http://www.teamfirstresponders.us Responsible for making every customer interaction count through a relationship-building consultative-servicing approach by identifying opportunities to make every customer successful. Working with marketing department on implementing new marketing campaigns, creating strategic partnerships, and coordinating customer testimonials.