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Work experience

Jun 2014Present

Process Improvement Analyst

Univision Communications Inc. (New York City, New York)
  • Acted as Project Manager for the monetization of Univision's VOD content, with a potential first year revenue capacity of $10M USD.
  • Performed ROI analyses to evaluate potential vendors and systems implementations.
  • Led the implementation of a tool in SalesForce, to capture client-specific integration opportunities, with a total revenue pipeline of +$13M USD.
  • Participated in several cross-functional process improvements initiatives, involving process mapping/documentation, system analysis, data capturing, vendor coordination and change management.
  • Planned sessions to define, analyze and document new business requirements and processes.
Jul 2012Jul 2013

Planner Buyer Senior Analyst

Dell (Panama City, Panama)
  • Managed the audit, approval and analysis of purchase requisitions for Brazil and all Marketing-related expenses for Panama, Mexico, United States and Canada.
  • Created and updated supplier´s catalogs.
  • Assisted Category Managers in RFPs, RFQs, and contract negotiations.
Apr 2011Jul 2012

S&P Post Sales Analyst

Dell (Panama City, Panama)
  • Coordinated all post sales processes for 3rd party softwares in Latin America (inc. Brazil), acting as the point of communication between the company's Sales and Customer Care teams and the licenses distributors.
  • Created the position's performance metrics (KPIs) and implemented weekly performance reports.
Sep 2010Mar 2011

S&P Marketing Intern

Dell (Panama City, Panama)
  • Led the mapping of the processes held at the Software and Peripherals unit at Dell in Latin America; this includes, identifying improvement opportunities and information systems analysis.
  • Reduced the rate of orders rejected due to SKUs errors and cost discrepancies by 27%.


Mar 2006Sep 2012

B. Sc. - Industrial Engineering

Technological University of Panama
Jun 2015Aug 2015

Course - Data Analytics

General Assembly