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Summary

Over 21 years’ experience driving engagement and relationship strategies for leading corporate and start-up organizations. Highly passionate, motivated, and determined to achieve results above and beyond expectations. 

Professional Experience (21 years)

  • Solutions Architect (infrastructure, business development, pre-sales, delivery)
  • IT Manager ( Architecture, strategy, ops, planning, project management, implementation)
  • Customer Success Manager (Manage escalations & prevent churn, Cross selling, education)

HIGHLIGHTED CAREER ACHIEVEMENTS 

  • Proven track record over achieving quarterly goals 12 consecutive quarters
  • Designed and implemented a major storage overhaul including data lifecycle management (architecture, POC, implementation, migration)
  • Moved 7 billing systems to centralize and uniform all billing services across europe (architecture and SOP's).
  • Re-architected and modernized the IT infrastructure to meet the PCI requirements.

Work History

20142016

Solutions Architect / Senior Customer Success Manager

Actifio Inc. - Montreal, Canada

Responsibilities

Responsible for driving successful adoption of SaaS and on premise solutions for Enterprise-class accounts.   Identified and engaged with Fortune-500 clients including Accenture, Atlas Air, Chemtura, Dassault Systems, Time Warner, to increase satisfaction and recover multi-year copy data solution contracts with key accounts in a competitive market. Championed customer satisfaction and served as escalation point to swiftly troubleshoot and efficiently resolve issues, even those involving diverse groups of internal resources interacting with the customer.

Key Accomplishments:

  • Interfaced directly with clients to understand their business requirements and unique environment needs, earning trust as a competent and knowledgeable advisor and sustaining relationships through the full life cycle of the subscription to ensure success.
  • Managed escalations and de-escalation for our top enterprise customers.
    • Go to person for complex technical related escalations (storage and networking in particular).
  • Cultivated existing customers, assessed needs, identified pain points, prevented churn, and identified new use cases to sell more licenses and services for increased revenue and deepened customer relationships.
  • Exceeded client expectations through the onboarding process due to seamless implementation and proactive cross-functional collaboration with support and services team.
  • Proactively managed each customer's business needs to ensure they received the best return on investment and accomplished defined objectives.
  • Educated customers on new features, releases, and provided recommendations.
  • Organized the interdepartmental activities ensuring completion of the projects on schedule and within budget constraints.

    ➢ Technologies: Agile, Actifio CDS & Sky, Block base storage(ISCSI, EqualLogic, Compellent, XIV + Storewise, HP EVA, Axiom, EMC, NetApp, ZFS), NAS(CFS & DFS, Compellent, NetApp), Networking + Firewalls, Backup products, Hypervisors(Xen, Citrix, MS Hyper-V, VMware vSphere), SQL(Always on, Mirrored, OpenSQL), Oracle, Linux(RH, SUSE), MS Office, MS Visio, Sales Force, Cloud(AWS, Google Cloud Platform, MS Azure)
20112014

Solutions Architect

Actifio Inc. - Montreal, Canada

Responsibilities

Spearheaded efforts to identify, propose, and implement best-fit creative technical solutions to align to customer requirements, business case, and strategy. Conducted presale activities to formulate appropriate product configurations and educate prospective clients. Created training materials for the services team.

Key Accomplishments:

  • Interfaced directly with clients to understand their business requirements and unique environment needs, earning trust as a competent and knowledgeable advisor and sustaining relationships through the full life cycle of the subscription to ensure success.
  • Worked with channel partners in Canada and help them plan and execute a sales plan with new and existing customers.
  • Drove measurement of business value, use cases, total cost of ownership(TCO), and return on investment(ROI) for customers ▪ Identified opportunities for expanded use of the platform and integration into the customer's process and existing technology.
  • Worked with Marketing and Product Management teams to develop and launch sales initiatives to increase pipeline.
  • Pioneered the use of LinkedIn to successfully identify new prospects.

    ➢ Technologies: Actifio CDS & Sky, Block base storage(ISCSI, EqualLogic, Compellent, XIV + Storewise, HP EVA, Axiom, EMC, NetApp, ZFS), NAS(CFS & DFS, Compellent, NetApp), Networking + Firewalls, Backup products, Hypervisors(Xen, Citrix, MS Hyper-V, VMware vSphere), SQL(Always on, Mirrored, OpenSQL), Oracle, Linux(RH, SUSE), MS Office, MS Visio, MS Exchange, Sales Force, Cloud(AWS, Google Cloud Platform, MS Azure)
20102011

Solutions Architect

Oracle (Pillar Data Systems) - Montreal, Canada

Responsibilities

Led all aspects of the technical sales process Pillar Data Systems, which was ultimately acquired by Oracle.

Key Accomplishments:

  • Responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction
  • Developed and delivered outstanding presentations and product demo's.
  • Led any and all aspects of the technical sales process.
  • Advised internal and external clients on overall architect solutions.
  • Developed training curriculum materials for the Axiom line of product for customers and the sales force.
  • Solved complex storage problems and developed innovative solutions in a rapidly expanding and changing environment.

    ➢ Technologies: Block base storage(ISCSI, EqualLogic, Compellent, XIV + Storewise, HP EVA-3PAR, Axiom, EMC, NetApp), NAS(CFS & DFS, Compellent, NetApp), Networking, Backup products + VTL, Hypervisors(VMware vSphere), MS SQL, Oracle, MS Visio, MS Exchange, Sales Force.
20072010

Senior IT Manager

McGill University / Genome Quebec - Montreal, Canada

Responsibilities

Led a cross-functional team and external contractors to execute on a long-term development strategy to deliver best in class informatics platform. Provided IT budget stewardship of $2M annually for Innovation Centre.

Key Accomplishments:

  • Established reputation for consistently delivering projects on time, on budget, with quality, through careful planning and execution.
  • Built strong internal and external relationships at all levels of the organization, from the development team through stakeholders and C-level leadership.
  • Planned and coordinated all IT operations.

    ➢ Technologies: Block base storage(ISCSI, HP EVA, Axiom, NetApp, StorageTek, LSI, ZFS appliance + FS, SAM-QFS), NAS(CFS & DFS, Compellent, NetApp), Networking + Firewalls(Linux PF, CheckPoint), Backup products(HP Data protector, SAM-QFS, StorageTek, HP MSL, VTL), Hypervisors(VMware ESX), SQL(OpenSQL), Linux(Ubuntu), MS Office, MS Visio.
20042006

IT Manager

3C Communications(Tele2 AB) - Luxembourg

Responsibilities

Executed on delivery of informatics product roadmap while identifying customers' business challenges and shaping solutions to align with 3C Communications platform vision.

Key Accomplishments:

  • Transformed the IT infrastructure to meet the PCI requirements, on time and on budget.
  • Managed the development and implementation process for all PCI requirements.
  • Governed operating budgets and managed telecommunication expenses.
  • Spearheaded implementation and deployment of many projects, meeting deadlines for planned delivery with quality.

    ➢ Technologies: Block base storage(HP EVA, NetApp), NAS(NetApp), Networking + Firewalls(Cisco PIX, CheckPoint), Backup products(HP Data protector, Networker, HP MSL), Hypervisors(VMware ESX), SQL(OpenSQL), Oracle(Oracle Forms, RDBMS), Linux(RedHat), MS Office, MS Visio, DEC Alpha.
20032004

Project Leader

Tele2 AB - Düsseldorf, Germany

Responsibilities

Responsible for European pre-selection services, tasked with the standardization across all the european countries.

Key Accomplishments:

  • Managed pre-selection program with Tier 1 european local loop carrier, leading a team of DBA's and Technical Consultants to re-design, develop and deploy the new pre-selection platform (handling up to 100K transactions per week europe-wide) 
  • Interact with new and existing local loop carrier to manage integration services linked to the pre-selection process proprietary to each LLC.
  • Oversee the implementation of different projects, keep track of all crucial deadlines and planned delivery dates.
  • Operational support for 10 countries.

    ➢ Technologies: Backup products(HP Data protector, Networker, HP MSL), Oracle(Oracle Forms, 8i, 9i), Linux(RedHat), MS Office.
20022003

Team Leader - IT operations and billing services

Tele2 AB, Düsseldorf, Germany

Responsibilities

Key Accomplishments:

  • 12 permanent employees-220 servers under Windows NT 4.0 and 2000 for 10 countries.
  • Support for administrators of databases(Oracle 8 et SQL 7) in crisis situation.
  • Team management(schedule, task assignation, training); ▪ Management of backups.
  • Support 8 SAN(70 TB Storage area Network on HSG80 and HSV110).
  • Network troubleshooting: SAN, CBS 4T Billing and OS programs.

    ➢ Technologies: Block base storage(HP EVA(first European customer), Compaq-, Modular data routers), Networking + Firewalls(CheckPoint), Backup products(HP Data protector, Legato Networker, NetBackup, HP MSL), Oracle(Oracle Forms, 8i, 9i), Linux(RedHat), MS Office, MS Visio.
20012002

Network Administrator, IT operations and billing services

Tele2 AB - Paris, France
  • Responsible for 25 NT 4.0 servers and informatics equipment for France.
  • Responsible for level 1 support for 3 Oracle 8i databases.

    ➢ Technologies: Block base storage(Compaq), Networking + Firewalls(CheckPoint), Backup products(HP Data protector, Legato Networker, HP MSL), Oracle(Oracle Forms, 8i), Linux(RedHat), MS Office.
20002001

IT Technician

Société générale - Montreal, Canada
  • Technical support « administrative, logistics and hardware » for all SGF employees (105 employees).
  • Responsible for updates: computers, programs and hardware.
  • Responsible for informatics training of users (Client Novell5.0, Lotus Notes 5.0x and MS Office suite.

    ➢ Technologies: Block base storage(Compaq), Networking, Backup products(HP Data protector, Legato Networker, HP MSL), Windows server 2000, Lotus Notes. Dominos Server, Linux(RedHat), MS Office.
19982000

Product Specialist

IBM(Kelly Services) Montreal, Canada
  • Help customers resolve their technical problems over the phone. Supported products: Networks, Internet, Microsoft products, Lotus Notes and Mac OS. Service also provided for the IBM call center for SAP and PeopleSoft for North America. 80% of calls resolved in less than 10 minutes on the very first call.
  • Responsible for maintenance and repairs of internal equipment, network and software.

    ➢ Technologies: IBM Lotus Notes, IBM OS2, Windows(95, 98, NT 4.0), Linux(RedHat), Networking(Token Ring), Remedy. Page 1 of 5.