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Education

Aug 2007May 2011

Communication & English

Peace College

Objective

I aspire to become a successful front-runner who can take up challenges and execute artistic jobs within a team. To achieve this, I would like to work where the artistic responsibilities given to me have the scope of continuous creative and knowledgeable  transfer. I believe that ‘artist live to create’. I deem an organization where solid work ethics, energy and creativity are a reward with an opportunity for growth.

References

Akia James

Christean is an eager person who is open to learning and applying herself in order to meet her goal to become a broadcast journalist. I had the pleasure of mentoring her after she approached me while I was working as a news journalist. She is very interested in learning the best way to break into the field and how to improve her craft. Christean is open to constructive criticism and taking advice about how to market herself as a broadcast journalist. It is my professional opinion that she will make an ideal entry-level professional in the field.

David McClennan

Chris is one of the most creative students I have had at Peace. She approached each project and presentation with enthusiasm and a desire to create an impact. She would be very beneficial to any organization who desires to make a positive impact on constituents.

Lynn Owens

Christean took several of my Communication courses and she was an absolute joy to have as a student. She took on every assignment with enthusiasm and creativity. Her work was consistently top notch, and I appreciated the positive energy she brought to classroom

Published Newspaper Articles

Work experience

Jul 2012Feb 2014

State Membership Support Specialist

Blue Cross & Blue Shield NC

Linked In Profile

  • Administrative support to the manager of operations and vice president of the State Membership department.

  • Independently prepared work for state membership professionals and senior membership professionals with minimal supervision
  • Managed weekly internal and external correspondence
  • Sent internal correspondence for backend imaging weekly/as needed
  • Performed administrative duties such as maintenance of supplies and orders needed for department
  • Facilitated bi-weekly Protected Health Information meetings
  • Ensured that control desk reports are prepared timely
  • Organized month-end file for team lead review
  • Prioritized team reporting
Mar 2012Jul 2012

Contract Support Center Representative

Trial Card
  • Full-time contracted position as a Support Center Representative
  • Interacted directly with customers both inbound and outbound via telecommunications and computer technology
  • Answered all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting
  • Executed the ability to stay calm and optimistic in stressful situations
Jul 2011Mar 2012

Technical Support Specialist

Affiliated Computer Services

Fast paced technical support telecommunications position:

  • Achieved expert experience in a technical setting with an ability to think quickly, critically and analyze resolutions in an objective light
  • Helped customers get the most out of the companies products and services by increasing sales by 3% every month within a team setting. 
  • Maintained customer satisfaction averaging a 96.3% quality score on the weekly bases
  • Simultaneously worked with advanced technology in voice, data, and media entertainment
  • Attended ongoing training classes to stay abreast with the latest software updates and features 
Aug 2007May 2011

Bachelor of Arts Communication & English

William Peace University Alum

Edited documentary films produced by students who advocated for a specific issues personal or in the workplace

Aug 2010May 2011

Digital Media Producer and Editor

William Peace University
Aug 2009Feb 2011

Campus News Reporter and Producer

William Peace University
  • Collected and analyzed information about campus events
  • Wrote thought-provoking yet captivating news stories and broadcast
  • Shot digital media footage to illustrate campus events
  • Edited digital media for broadcasting
  • Specialized in entertainment reporting

Portfolio