Aug 2007 - May 2011

Communication & English

Peace College


I aspire to become a successful front-runner who can take up challenges and execute artistic jobs within a team. To achieve this, I would like to work where the artistic responsibilities given to me have the scope of continuous creative and knowledgeable  transfer. I believe that ‘artist live to create’. I deem an organization where solid work ethics, energy and creativity are a reward with an opportunity for growth.

Work History

Work History
Jul 2012 - Feb 2014

State Membership Support Specialist

Blue Cross & Blue Shield NC

Linked In Profile

  • Administrative support to the manager of operations and vice president of the State Membership department.

  • Independently prepared work for state membership professionals and senior membership professionals with minimal supervision
  • Managed weekly internal and external correspondence
  • Sent internal correspondence for backend imaging weekly/as needed
  • Performed administrative duties such as maintenance of supplies and orders needed for department
  • Facilitated bi-weekly Protected Health Information meetings
  • Ensured that control desk reports are prepared timely
  • Organized month-end file for team lead review
  • Prioritized team reporting
Mar 2012 - Jul 2012

Contract Support Center Representative

Trial Card
  • Full-time contracted position as a Support Center Representative
  • Interacted directly with customers both inbound and outbound via telecommunications and computer technology
  • Answered all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting
  • Executed the ability to stay calm and optimistic in stressful situations
Jul 2011 - Mar 2012

Technical Support Specialist

Affiliated Computer Services

Fast paced technical support telecommunications position:

  • Achieved expert experience in a technical setting with an ability to think quickly, critically and analyze resolutions in an objective light
  • Helped customers get the most out of the companies products and services by increasing sales by 3% every month within a team setting. 
  • Maintained customer satisfaction averaging a 96.3% quality score on the weekly bases
  • Simultaneously worked with advanced technology in voice, data, and media entertainment
  • Attended ongoing training classes to stay abreast with the latest software updates and features 
Aug 2010 - May 2011

Digital Media Producer and Editor

William Peace University
Aug 2007 - May 2011

Bachelor of Arts Communication & English

William Peace University Alum

Edited documentary films produced by students who advocated for a specific issues personal or in the workplace

Aug 2009 - Feb 2011

Campus News Reporter and Producer

William Peace University
  • Collected and analyzed information about campus events
  • Wrote thought-provoking yet captivating news stories and broadcast
  • Shot digital media footage to illustrate campus events
  • Edited digital media for broadcasting
  • Specialized in entertainment reporting