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Christ Lan Paras

Fault Management Asst.


Primarily responsible for providing technical support to PLDT ESAM corporate consumer based Internet and Leasedline24x7. Responsibility also include the escalation of fault related to lP, E1lR2, ISDN and Frame Relay/Leased line services, etc. for rectifying repair orders, customer access problem and delivering service level agreement.

Work experience

Jan 2015Present

Fault Management Assistant

Curo Teknika

PLDT - Enterprise Service Assurance Management Dept.

5th Floor PLDT Innolab Bldg., Boni Ave., Mandaluyong City

Functions and Responsibilities:


  • Provide Level 2 technical assistance to consumer-based Internet customers on setting up, configuring accessing and connecting to the Internet
  • Monitor and track customer complaints thru ICMS and Clarity
  • Analyze/resolve customer complaints and assist in the troubleshooting and clearance of customer fault through coordination client side and with restoration team
  • Coordinate with the different Network Support Groups depending on the reported service subscriptions
  • Conduct initial checking of client's port via NMS, pinging of client's lP/DSLAM's IP and MRTG/CACTI monitoring
  • Monitor repair work and immediately attend to customer fault on their Internet connection, e-mail problem, domestic/international outbound/inbound call access, leased line/frame relay, direct Internet access & lPVPN circuits
  • Send network and individual fault advisory to internal group and customers via phone call, SMS and Emails
  • Provide customer feedback to management and prepare report describing statistics and trends of customer complaints, including weekly/monthly & annual report

Additional Responsibilities: 

  • Assist the ESAM Head in the preparation of weekly/Monthly/Annual Fault Report
  • Attend corporate client meetings



Bachelor of Science in Information Technology

AMA Computer College of Davao


Nov 2014Nov 2017

Cisco Certified Network Associate

Cisco Systems, Inc

Cisco-Id – CSCO12717428


Skills and Assets
  • Knowledge with hands-on expertise of VLAN technology, VTP and STP protocols with layer 3 switching with Spanning-tree Protection and RSTP/MST
  • Solid skills and knowledge in routing and traffic management protocols (Static, OSPF,BGP, EIGRP, STP, etc...). Solid understanding of NAT, access-list/access control, route maps, policy routing, QoS, CBAC, NBAR. Strong layer 2 and layer 3 management experience. Knowledge of TCP/IP protocols and networks
  • Knowledgeable in WANs (T1, T3, E1, STM1, DS1, DS3, OC3, Frame Relay, Internet, and point-to-point, Metro Ethernet) as well as site-to-site and end-user VPNs
  • Possess strong knowledge and understanding of corporate networking protocols; TCP/IP, DNS, LAN's, WAN's, VLANS', Wireless VPN, Firewalls
  • Knowledgeable in Network design with Installation/configuration experience in deploying Cisco 1900, 2900 series with hands on experience in VoIP configuration and integration
  • Expert knowledge of all aspects of TCP/IP, with developing knowledge of IPv6 and IPv4 to IPv6 Migration strategies. Experience in corporate Network Management software: Solarwinds, Cacti MRTG, etc
  • Experience in Access Control Lists, Cisco Firewalls and VPN technologies
  • Strong knowledge and hands on experience in Cisco switching technologies: Trunking protocol, STP, RSTP, and Port security as well as setting up VLANs
  • Knowledgeable in Operating systems: Windows XP, Windows 7, and Windows server 2012
  • Knowledgeable in managing Huawei equipment
  • Proficient in MS Powerpoint, Word and Excel
  • Has an effective oral and written English communication skill

Professional Trainings

  • Siebel (CBS) (In-house Training at PLDT)

2nd Floor Innolab Building Dansalan, Mandaluyong City Philippines.

  • Clarity OSS (In-house Training at PLDT)

2nd Floor Innolab Building Dansalan, Mandaluyong City Philippines.

  • DSLe SMP (In-house Training)

2nd floor Innolab Building Dansalan, Mandaluyong City Philippines

  • Basic WordPress Theme Creation Workshop, August 2013

Illumedia Davao City

  • Basic Network Infrastructure Configuration Concepts and Active Directory, October 2012

3rd floor AMA Computer College of Davao

Personal Details

Age                     :          21 yrs. Old

Birthdate         :          April 28, 1994

Birthplace       :          Paco, Manila

Sex                   :            Male

Height             :            5’8

Weight            :            59 kgs.

Civil Status      :         Single

Religion           :          Roman Catholic