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  • Excellent communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to take initiative and be self-directed
  • Detail oriented, commitment to excellence, and high standards
  • Ability to maintain professionalism when multiple demands are being made
  • Flexibility and willingness to work within constantly changing priorities with enthusiasm


Work experience


Special Education Advocate - Data Input / Reconciliation


* Active parental participation and representation for child 

  • Conducted extensive research efforts for rare diagnoses
  • Approached multiple challenges with determined focus and infallible ability to  follow through
  • Direct involvement developing alternatives for an independent plan of education   
Oct 2005Jul 2009

Broker Approval Department

American Mortgage Express
  • Acted as administrative assistant for national wholesale loan brokerage
    • Promoted to Broker Approval Dept. in April 2006
  • Successfully managed  full-cycle approval processing for the entire Western Region of Brokers - from application administration through account renewal 
  •  Restructured organizational policies to improve workflow and streamline document processing
  • Developed measurable practices for improved standard operational methods within department
    • Implemented new form layouts
    • Determined routine channels of sequence as guidelines for systematic execution
    • Established uniform documentation of transaction history to enhance  intercommunication accessibility   

Feb 1989Aug 1995

Directory Assistance Operator

Pacific Bell
  • Provided accommodation to an average of  2000 inquires per shift.
  • Assumed supervisory responsibility in occasion of management absence
  • Awarded” Outstanding Performance for One Year of Perfect Attendance”
  • Received several employee recognizations for providing excellent customer service


Sep 1987Jun 1987

Attended Courses

Napa Valley Junior College

General Education Courses

Aug 1984Jun 1987

High School Diploma

Napa High School

General Education