• Excellent communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to take initiative and be self-directed
  • Detail oriented, commitment to excellence, and high standards
  • Ability to maintain professionalism when multiple demands are being made
  • Flexibility and willingness to work within constantly changing priorities with enthusiasm


Work experience

Work experience
2009 - 2015

Special Education Advocate - Data Input / Reconciliation


* Active parental participation and representation for child 

  • Conducted extensive research efforts for rare diagnoses
  • Approached multiple challenges with determined focus and infallible ability to  follow through
  • Direct involvement developing alternatives for an independent plan of education   
Oct 2005 - Jul 2009

Broker Approval Department

American Mortgage Express
  • Acted as administrative assistant for national wholesale loan brokerage
    • Promoted to Broker Approval Dept. in April 2006
  • Successfully managed  full-cycle approval processing for the entire Western Region of Brokers - from application administration through account renewal 
  •  Restructured organizational policies to improve workflow and streamline document processing
  • Developed measurable practices for improved standard operational methods within department
    • Implemented new form layouts
    • Determined routine channels of sequence as guidelines for systematic execution
    • Established uniform documentation of transaction history to enhance  intercommunication accessibility   

Feb 1989 - Aug 1995

Directory Assistance Operator

Pacific Bell
  • Provided accommodation to an average of  2000 inquires per shift.
  • Assumed supervisory responsibility in occasion of management absence
  • Awarded” Outstanding Performance for One Year of Perfect Attendance”
  • Received several employee recognizations for providing excellent customer service


Sep 1987 - Jun 1987

Attended Courses

Napa Valley Junior College

General Education Courses

Aug 1984 - Jun 1987

High School Diploma

Napa High School

General Education