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Proven industry professional with eight years experience in consumer-driven healthcare administration, including flexible spending (FSA), health reimbursement (HRA), health savings (HSA) and Commuter Benefits, integrated with multi-purse benefit debit cards in a fast-paced, dynamic environment.

Work experience

Nov 2007Present

Business Analyst

* Collaborates with Product Marketing, Product Development and other functional groups across the organization to drive product development projects from inception to customer delivery. * Defines product features and enhancements through the creation of detailed scope estimates and functional requirements for software development projects. * Confers with business teams and development teams to determine product needs to be addressed. * Assesses, analyzes, and documents the operational and financial impacts of proposed product enhancements and product development projects, and ensures all affected areas in the company and its services platform are identified and detailed in the assessment. * Defines the scope of projects within the framework established by the product management team, based upon analysis of input and viewpoints from all stakeholders and translates into detailed functional requirements. * Provides product training to internal partners prior to project implementation and release of new projects.
Jul 2004Jul 2007

Relationship Manager

Nov 2001Jul 2004

Client Services Manager

Automatic Data Processing
Jul 2000Feb 2001

Marketing Consultant

Verizon Wireless
Jan 1995Jul 2000

Roaming Administrator



State University of New York College at Plattsburgh