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Work experience

Feb 2008Jun 2009

Director, Inside Sales

Netcordia

I had responsibility for the inside sales team which consisted of 10 sales reps. Assembled this team through recruiting, training and motivating successful folks with limited experience in technical sales. Our team was responsible for converting both inbound and outbound leads into revenue! Created and adopted a repeatable, predictable sales process, and consistently met or exceeded sales goals.

  • Increased quarterly revenues to $1.4M from $356K
  • Sold to Commercial, Federal and DOD clients
  • Consistently Exceeded Quarterly Quota
  • Accurately forecasted business
20072008

Trial Manager and Sales Engineer

CA

Technology Specialist Pre-Sales

Our team designed and supported of a wide variety of software platforms and management products in a pre-sales role. Duties include solution and technical presentations to all levels within customer organization. Communicate business value of solutions to all customer levels including c-level.

  • Fortune 500 Customer Base
  • Territory Manager for Proof of Concepts
  • Technical support and implementation of Large Scale Software deployments
20002007

SR. Sales Engineer (Mentor)

NetScout Systems

Responsible for the design and Pre-sales support of Network and Application Performance Management solutions for Fortune 1000 companies in the region. Communicate business value of solutions to all customer levels including c-level. Strategize with sales team to drive revenue and maximize company's customer satisfaction. Integrate NetScout products with major performance management software including HP-OpenView and Tivoli.  Provide technical account support, rfi/rfp response, network engineering, research, capacity planning and overall accountability for customer satisfaction in all phases of the sales process.

  • Only Government SE for three years
  • Increased revenues from $3M to $8M in territory
20002000

Director of Network Services

Signature Systems

Overall responsibility for network services department including management of 8 person staff, $25M budget, sales and marketing. Manage day-to-day operations of staff and vendors servicing both internal and external customers in the area of technical sales, implementation and management. Developed complete suite of products from ground up in the areas of procurement, service and support of enterprise networks. Used HP-OpenView for Network Performance Management/Monitoring.

19982000

Sales Engineer

Comdisco

Responsible for the complex design of local and wide area networks coupled with a services package in a pre-sales role. Duties include internal and external technical presentations, technical account support, proposal and pricing generation, network engineering, research, capacity planning and overall accountability for customer satisfaction in the sales process. Used HP-OpenView and Tivoli software for performance management.

19971999

Sr. Network Engineer

Force 3

Sales responsibilities included maintaining/creating relationships with customers, creation of quotes, technical writing, and material / labor requisition. Engineering responsibilities included design, presentation, implementation, and support of enterprise networks. Management responsibilities included technical approval of all sales quotes, project management, and general personnel management. Use third party packages including HP-OpenView, Remedy, and CiscoWorks network management.

Education

BS

American Instituute of Computer Science

Skills

Sales Management
Very process oriented and driven technical sales management skills. Supported by extensive training I have a unique ability to work a technical and complex sale from start to finish.

References

Kevin Bradley

“I hired Chris based on his energy and enthusiasm for learning what the real issue is - what the customer needs. He is successful because of his attention to understanding and figuring out how to solve the issues. Chris has my full recommendation.”

Tim O'Brien

Yingchao Zhang

“Chris has the whole package to be a successful sales engineer. Not only he is technical and detail oriented, but also skillful and versatile in dealing with day to day technical sales activities. He joined NetScout a few months earlier than I did. Even we didn't work in the same region, I met him every now and then at corperate sales meetings. Now that he moves on, he's surely missed by the NetScout sales team, and his friends within.”

JP Carcenac

“Chris dynamic personality allows him to quickly espouse the developing product strategies and entice his customer base in adopting latest technologies. Chris's dedicates his time in learning the intricacies of the latest products or features, so his customers can rely on his expertise in chosing the proper approach and design to deploy the solution. Chris was always ready, at the drop of a hat, to pitch-in in difficult situations or support a sales effort without regard for his own profit, making Chris a valuable member of the sales team.”

Jon Bierman

Portfolio

Industry Certifications

§  Member The Institute of Electrical and Electronics Engineers Association

§  Cisco Certified Design Associate 1999

§  Bay Networks Certified Switching Expert 1996

§  NetScout Certified Administrator 2006

§  VMWare Certified 2007

§  Bay Networks Certified 1997

Summary

I am a highly skilled and versatile professional with more than nineteen years experience in Network and System Performance Management.  I am seeking a position that challenges my in-depth technical, managerial and sales skills and commitment to Excellence.