CIO - Nationwide Bank
Currently responsible for leading the IT organization for Nationwide Bank.Thede-novo Bank was launched in late 2006 and has grown to over $1B in assets in its first year of operation.The CIO role leads the technology organization, but also plays a critical role on the senior leadership team.The expectations are to drive business decisions and growth as well as lead the development and evolution of the technical solution.In order to support this growth, the technology teams designed, developed and implemented an integrated full service banking platform in just 7 months.
·Directed the development of the upstart platform which is comprised of multiple best of breed banking solutions, offering a full suite of loan, deposit and credit card products through associated customer servicing channels including; full web self service, call centers, ATMs and branches.Other features of the platform include single sign-on across the web, integrated voice response capabilities, 7x24 customer service centers, and full automation of customer identification, verification, product decisioning and fraud detection.
·Managed and negotiated the outsourcing of the platform to market leading solution providers (Fidelity National Information Systems, PNCCS, Cardworks, First Data Resources (FDR), Checkfree, VisaDPS, and Deluxe).The outsourced model allows the Bank to leverage the expertise and knowledge of these vendor partners, and provides for improved speed to market, operational efficiency and a controllable cost structure.Additionally, this model enables a more efficient operating model, bringing the efficiency ratio in line with the peer group (95%, moving towards a goal of 55%).
·Managed annual budgets of $15-25M for solution development and support, staffing and vendor invoicing.
·Developed vendor management policies and procedures to manage the outsourced solution as well as to manage the intricacies of the various platform providers capabilities.This includes managing key relationships (weekly relationship meetings, monthly review process, quarterly dashboard, etc.), identifying, measuring and managing outsourcing risk (SAS 70 reviews and controls), managing supplier spending, and monitoring performance to eliminate inefficiencies, reduce costs and increase profits.
·Defined and hired key leadership positions onto the Bank IT team.These critical roles of Program Management, Business Consulting, Architecture, and Vendor Management are critical to the success of the IT organization as well as the stability of the Bank’s technical solution.
·Created a portfolio management process to facilitate business growth activities, vendor maintenance and ongoing enhancements to the platform.This process is being used to manage a $10M development budget.
·Delivered a data-mart solution which integrates multiple feeds from across the platform and supports business analytics, modeling, and reporting.
·Implemented a production assurance function with a 24-hr help desk, production monitoring and support, disaster recovery and business continuity.
·Led through a conversion of 10,000 secure account customers ($280M in assets) and converted an additional 48,000 customers ($560M in assets) with the acquisition of the Nationwide Federal Credit Union.
·Team was recognized with the 2007 One IT Community Development Program of the Year award.This award is given to the top run program for their business delivery, commitment and adherence to the methodology, standards and fiscal discipline.