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Strong problem solving skills.

Able to drive projects to completion within budget and time requirements.

Experienced in working with remote teams across numerous locations including international operations.

Skilled in developing, documenting and implementing standardized policies and procedures.

Strong written and oral communication skills including the ability to conduct training sessions.


Looking for businesses to improve in either temp or permanent positions. My strong skills in Process Improvement and Training would be a great fit for any company looking to improve their business process or develop their staff. Any time frames available and I am willing to travel to your location or work remotely.

What does your customer want? Let's find out! 

Work experience

Sep 2014Present

Change Management Analyst (TEKSystems Contract Employee)

Abbott Laboratories
  • Designed and tested data classification methodology to deploy company-wide
  • Documented and implemented repeatable classification assessment process
  • Conducted pilot classification assessments in US and UK locations
  • Designed training modules for managers and employees
Apr 2014Aug 2014

Learning and Development External Associate (TEKSystems Contract Employee)

State Farm Insurance
  • Designed and implemented document inventory processes
  • Documented and improved training and non-training project workflows
  • Documented and deployed new project tracking form
  • Created and updated job aids for department processes
Apr 2013Apr 2014

Technology Manager

New Vision CPA Group
  • Managed Transition from Thomson UltraTax to CCH Axcess
  • Mapped and improved Current Firm Processes
  • Managed Office Staff
  • Provided Support for Office and Remote Users
  • Facilitated Process Training Sessions
Apr 2006Mar 2013

Process Improvement Manager / Lean Six Sigma Black Belt

Wolters Kluwer
  • Project Manager for Data Migration / Data Quality stream in SAP migration project (STEP1) with emphasis on creating and documenting efficient, repeatable processes for future migrations inside Wolters Kluwer.
  • Developed a training program for our division (400+ Team Members) that taught soft and hard skills. Classes included Process Mapping, Using Facts and Data to Drive Decisions, Lean Six Sigma White Belt Training and Resolving Problems and Conflict. These classes were delivered at locations across the country.
  • Collected data during classes and compiled a database for future Kaizen, White, Green or Black Belt projects.
  • Mentored Green and Black Belt candidates.
  • Participated or lead several Kaizen Events as well as Green and Black Belt Projects including Forms Error Reductions, Forms Acquisition Consolidation, Sales Compensation Standardization and Lexis-Nexis Usage Reduction Program.
  • Work with several off-shore teams including with our offices in London and Amsterdam as well as with contractors in India and China.
  • Developed, implemented and continue to lead a Monthly Team Member recognition program to reward our high performing members across three US regions (East Coast, Midwest, South East).
Aug 1999Apr 2006

Business Analyst/Lead Developer

Allstate Insurance Company
  • Core member of Integrated Software Management process design team for CMM Level 3 effort
  • Designed and delivered training for web content management system
  • Wrote and implemented area policies for CMM Level 2 certification
  • Designed and delivered CMM introductory training for development area
  • Managed change request process between voice operations and business clients
  • Led a team of developers in Northern Ireland to develop and maintain a knowledge base product used by call centers nationwide
  • Worked extensively with business clients to define requirements and set time-lines for the development and implementation of new projects and continued enhancements
  • Member of the reporting team in Comparative Rating responsible for contact with product operations clients and state and regional managers nationwide
Dec 1997Aug 1999

Capital Markets Systems Officer

Bank One (Now JP Morgan Chase)
  • Project leader for design and implementation of the Remedy AR System
  • Project lead for flat panel selection and standardization on trading floor
  • Deployed NT servers, workstations and network printers for regional office conversions in Indianapolis, Milwaukee and New York City
  • IT contact for Federal Funds disaster recovery project
  • Member of team working on researching, testing and recommending new technology
Aug 1995Dec 1997

CSR/Desktop Support

Wang Laboratories (Now Getronics)

(Assigned to Allstate Insurance)

  • Handled day to day computer support and administration for 200 employees including Vice Presidents, Presidents, and Chief Officers
  • Packaged and documented applications for roll-out using SMS and WinInstall
  • Facilitated instruction of new Desktop Support Staff


Co-authored Chapter 6: Tenent 4: Experience the Process

Padar, Jody L. The Radical CPA: New Rules for the Future-Ready Firm. East Hampton: CPA Trendlines, 2014. Print.


Executive Board Member of Big Waters Federation, a 501(c)(3) Not for Profit Corporation, 2009 - Present



Lean Six Sigma Black Belt

Virginia's Philpott Manufacturing Extension Partnership