Thirty years' experience in nonprofit association management and leadership. Seventeen years as a CEO of healthcare-related non-profits. Special expertise and interest in strategic planning, communications, governance and organizational design and development, fundraising, government and public affairs, and IT. Talented spokesperson and persuasive public speaker; skilled in building external alliances and partnerships. Versatile nonprofit consultant and executive coach. 2008, 2009, 2010 & 2011 National Examiner; 2012 Senior Examiner for the Malcolm Baldrige National Quality Award.
Jan 2006 - Present
A national professional services firm focused on improving nonprofit organizational effectiveness through the application of the Baldrige Performance Excellence Program Criteria. Demonstrated expertise in strategy development and evaluation; governance models; board and leadership development; organizational design and restructuring; strategic alliances and partnerships; fundraising and business development; communications; executive and volunteer leadership coaching; and executive transition.
Feb 2013 - Present
AMDA – Dedicated to Long Term Care Medicine (AMDA), the professional association of medical directors, attending physicians, and others practicing in the long term care continuum, is dedicated to excellence in patient care and provides education, advocacy, information, and professional development to promote the delivery of quality long term care medicine.
AMDA is a democratic organization governed by a Board of Directors that is elected by a House of Delegates, with delegates from 43 state chapters. In 1992, AMDA joined the House of Delegates of both the American Medical Association and the American Society of Internal Medicine and was recognized as a specialty society of these organizations.
Although the association's name reveals its origins, the reality is that AMDA has always served the interests of both medical directors and attending physicians. Because the vast majority of medical directors also serve as attending physicians, their issues have been inextricably woven into all of the association's activities.
Jan 2010 - Jan 2013
With over 550 organizational members in Illinois, Life Services Network is one of the largest and most respected associations of its type in the country. Founded in the early part of the 20th century by an ecumenical group of long-term care providers, LSN has represented the complete continuum of services for older adults for over 75 years.
LSN’s uniqueness is its dedication to the understanding that private initiative is the building block of quality. One’s sense of value and customer service determines quality more than governmental mandates and prescriptions. This philosophy guides our strategic planning and as a result, LSN is nationally known for its cutting-edge programs, leadership and expertise in eldercare. Committed to the advancement of quality and innovation in older adult services, LSN is also the state affiliate of the American Association of Homes and Services for the Aging (AAHSA) and the Assisted Living Federation of America (ALFA).
LSN’s strength lies in the diversity of its membership. LSN’s partnership consists of:
• Assisted Living Communities • Continuing Care Retirement Communities • Home and Community-based Services • Home Healthcare Services • Hospice Care • Independent Living Senior Housing • Nursing Facilities • Supportive Living Communities
The diversity and involvement of our partners in our unique governance structure empower LSN to conduct a wide range of activities to keep our partners on the forefront of aging services. LSN strives to help our partners face the day-to-day challenges of providing person-centered, knowledge-based, high quality care and services for the special populations that they serve, while continuing to look ahead to see future opportunities for older-adult service providers.
Through effective grassroots advocacy, indispensable professional enrichment, increased consumer awareness, cutting-edge information and innovative partnership benefits and programs, LSN will continue to be a “one-stop-shop” and the premier association for older adult service providers in Illinois.
Feb 2007 - Jun 2008
Chief Executive Officer
Established in 1992, NCBTMB is an independent nonprofit certification body fostering the highest standards of ethical and professional practice in massage therapy and bodywork through a recognized credentialing program. NCBTMB examinations are recognized in statue or rule by 32 states plus the District of Columbia. NCBTMB’s credentialing programs are accredited by the National Commission for Certifying Agencies (NCCA).
As CEO, I oversaw a staff of 34 and a budget of $9 million, and worked with the 9-member board of directors to formulate strategic priorities, policy and procedures; acted as spokesman to media, peer organizations, government and academia; established and maintained key external strategic alliances.
- Completely re-organized staff structure to enhance customer service
- Grew revenue 10% in 12 months
- Developed new products, programs & services within the mission of NCBTMB
- Engaged actively in effective state-level legislative & regulatory advocacy
- Vastly increased active communications with certificant base of 90,000
- Improved board development & committee support
- Established significant new strategic alliances within the CAM arena
- Completely revised Bylaws, Policies & Procedures
Jan 2003 - Jun 2006
Chief Executive Officer
AADE is a professional association dedicated to advancing the practice of diabetes self-management training and lifestyle management for persons with diabetes and for the prevention of diabetes. AADE supports its 11,500 nurse, dietitian, pharmacist, physician and other members by providing a large (7,500-person) annual meeting, an extensive program of live and Web-based education and training courses, a core curriculum, a peer-reviewed scientific journal, clinical position statements and standards, credentialing, public policy advocacy, public affairs, and an outcomes measurement data repository initiative, among other programs.
Directed national office staff of 35, annual budget of $11 million, and all association programs: education, marketing, meetings, membership, government, media, IT, finance, and administration. Ex-officio member of the AADE Board of Directors and Executive Committee, and Executive Director of the AADE Education and Research Foundation. Association spokesperson with media, outside organizations and agencies.
- Developed key new programs, products and services for AADE
- Increased annual meeting attendance 25% and membership 15%
- Raised over $1 million/yr for the Association’s and Foundation’s research agenda and program priorities
- Managed and enhanced key relationships with CDC, CMS, and peer associations in diabetes, public health and health care
- Reorganized staff structure to better support strategic priorities & growth
- Built and maintained productive relationships with key industry representatives
Sep 1995 - Jul 2002
Representing some 10,000 infection prevention and control professionals worldwide, APIC was founded in 1972. To its nurse, physician, microbiologist, medical technologist, researcher and other members, APIC provides advocacy, education, practice guidance, publications and communications, certification, and research, in national as well as international forums. APIC publishes the American Journal of Infection Control (AJIC) and its affiliates include the Research Foundation for Prevention of Complications Associated with Healthcare, the Center for Clinical Epidemiology (CCE), and the Certification Board of Infection Control and Epidemiology (CBIC).
Directed staff of 25 and budget of $5 million; oversaw all association programs: education, membership, government and public affairs, publications, information technology, and finance and administration. Ex-officio member of the APIC Board of Directors and Executive Committee, as well as the Board of Trustees of the Research Foundation. Association spokesperson with media, outside organizations and agencies.
- Lead in development of external strategic alliances for APIC
- Grew national office from 12 staff to 25 and moved to new headquarters
- Accelerated key relationships with CDC, JCAHO, and peer associations in infection control, public health and health care
- Redesigned Website and established Web-based tools for the board & volunteers
- Facilitated governance assessment and restructuring
- Actively fundraised for the Research Foundation
May 1985 - Aug 1995
Vice President for Communications & IT
A dynamic and multi-faceted national trade association representing home health care service providers — at that time the fastest-growing sector of American health care service delivery.
Directed a complex and effective communications, publications and information services program involving 25 staff. Coordinated communications efforts throughout our 80-staff-member association. Ten-year service characterized by progressively increasing responsibility and effectiveness. Deputy and advisor to the president, with executive authority in his absence.
- Researched, purchased and oversaw the installation of a new state-of-the-art telephone system for the association and a new minicomputer system
- Researched, developed and implemented in-house video production capability, and oversaw a $2+ million television campaign using staff-produced video spots
- Developed and administered a full-service in-house publishing, advertising and public relations agency
- Established significant and effective advocacy relationships with the White House and Congressional offices
- Successfully integrated new telephone and data systems to provide exceptional customer service to expanding national and international membership
- Researched new staff health insurance program saving some $200,000 annually, while improving benefit quality and staff access to health services
- Launched a successful daily health care reform newsletter
- ·Developed and launched NAHC’s first Website
BA Classics, with an interdisciplinary concentration on Medieval Studies, including studies in literature, philosophy, music and history as well as the classical and late-classical/early medieval texts.