- Edgewood US-KY
- [email protected]
Extensive operation’s knowledge coupled with creative solutions for product applications to business opportunities and a solid history of cross company transformational implementations in process improvement, workflow, and content management. Strong analytical and strategic planning skills, combined with the ability to coordinate many projects simultaneously to meet organizational goals. Proven ability to cascade and execute organizational strategic goals into tactical deliveries. Productive and efficient work habits without supervision. Self-motivator with high energy.
Extensive background in business consulting
Experienced with Six Sigma, Lean Manufacturing, and Black Belt (Yellow Belt)
Solid managerial experience
AIG - Global Operations, Operations Excellence
Fidelity Investments – Enterprise Processing Services
Fidelity Investments – Fidelity Employer Services Company
Operations Support Manager
Responsible for the distribution, collection, control, and collection of all incoming correspondence including mail, overnights, and faxes.
Responsible for actively managing team of 15 non-exempt employees in processing back-office transactions on behalf of participants in their 401(k) accounts.
Responsibilities included subject matter expert for the department, systems liaison for any system’s related projects, enhancements, or bug fixes.
Operations Workgroup Leader
Assisted operations manager in leading sub-set of team in career development and first escalation point for any customer or system questions.
Customer Service Operations Associate
Responsible for timely and accurate execution of 401(k) back-office transactions.