Veterans Service Representative
Department of Veterans Affairs
Providing a wide array of services to our nations veterans. Ensuring the timely processing of veterans claims by ensuring the veteran is advised of their rights and responsibilities. Government automated databases are accessed on a daily basis to help adjudicate veterans disability compensation claims. Microsoft Office used on a daily basis with emphasis on Word, Excel and Outlook. Responsible for the knowledge of government rules and regulations as well as the laws set forth by congress that govern how the law is applied to our nations veterans. Corresponding with veterans and other government agencies is accomplished on a daily basis through letter, fax, phone and e-mail. Excellent customer service and writing skills developed by dealing with the public and other government agencies on a daily basis. Multi tasking and time management are a big part of the success of this position. Interpreting medical diagnosis and terms is a key skill used in this position. Responsibilities include interpreting various rules and regulations with regard to disability claims, dependency information and pension claims. Responsible for processing over 90 claims on a monthly basis, ensuring our nations veterans are getting the benefits they are entitled to.