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Interesting facts

I  am a happily married 32 year old with 2 daughters; 4 year old & 1 year old.

I was born in Stillwater, Minnesota USA

I enjoy working in a team but I am highly experienced working autonomously

I spent two Summer's as a Hot Air Balloon Pilot

Work experience

June 2017Current

Account Manager

Turner Engineering

Over the last year I have built my client base through personal contacts and research on Victorian company trends.  Recently I took on extra responsibilities as a Service Advisor while a replacement was being found.

  • The Service Advisor role manages all the warranty jobs that come in and deals with commissioning of all Panasonic VRF projects in Victoria.
  • Manage 1 tech and  3 subcontractors to make sure all jobs are completed.
  • Hands on fault finding and repairs on A/C equipment.
  • Vet jobs over the phone to confirm warranty issues and organize call-outs. 
  • once job is completed, confirm that all reporting is done correctly for client invoicing
  • Continuing to complete account manager duties similar to previous role below
March 2016May 2017

Account Manager

Pacific HVAC Engineering

After working with the company for 6 months, I took control of the top ten clients in Victoria and managed their accounts.  First full year 12.5% growth with clients.

  • Reading tenders and creating quotes for necessary products
  • Assessing markets and creating sale goals, reading old data to find sales trends
  • Grow relationships with Contractors/Consultants to build continuous sales opportunities
  • Looking for new opportunities to grow the market share of the company
  • Attend trade shows and Airah nights to grow contacts and knowledge of the industry
  • Continued follow up support and customer service for products sold
  • Maintain active projects list for clients to confirm where jobs status and tender documents are
  • Performing demonstrations and presentations to promote products and build product confidence
  • Manage time to complete all required meeting and tenders required by customers

Jun 2007March 2016

Refrigeration Technician                      

John Glasper Air Conditioning Pty Ltd

I completed a 4 year apprenticeship while working on the job under the guidance of a qualified technician. Now fully qualified my role involves -

  • Knowledge of HVAC products and technical components for commercial and residential services
  • Skills in building and maintaining relationships with clients and distributors
  • Being responsible for conducting site surveys to identify issues and quoting for replacement work and regular maintenance contracts
  • Seeking opportunities for new sales and maintenance work to help grow the client base
  • Identifying areas where costs can be reduced for the business
  • Scheduling of visits to potential clients by contacting people and making appointments
  • Establishing client's needs
Dec 2004Dec 2006

Shift Manager

ProEx Photo Studios

I started working at the store full time. I was quickly promoted to Weekend Manager and Camera Sales Leader. The role involved -

  • Creating up-selling opportunities with all customers
  • Generating monthly and weekly sales reports
  • Sharing product knowledge with customers whilst making personal recommendations
  • Ability to communicate professionally and effectively with all levels of staff
  • Demonstrating that customers come first by serving them with a sense of urgency

Education

Jan 2010Dec 2013

Certificate III in Refrigeration and Air Conditioning

Box Hill Tafe                                              

Successfully completed

Aug 1997Jun 2003

High School Diploma

Stillwater Area High School

Successfully Completed

Licences & Accreditations

May 2014May 2017

Refrigeration Handling Licence (RHL)

Arctick

Handling of refrigeration and air conditioning (RAC) equipment.

Mar 2014Mar 2016

Restricted Grade D Licence

Energy Safe Victoria

Disconnect/reconnect of electrical components.

Jun 2015Jun 2018

VBA Plumbing Accreditation

Victorian Building Authority

Handling of air conditioning specific plumbing procedures.

References

 Tony Van Der Hoff                                                                

John Glasper Air Conditioning Pty Ltd.     Service Manager

0417 059 037

Matthew Griffith

Commercial Air Conditioning Services Pty Ltd     Company Owner

0405 534 896