Contract Sales Engineer Level 1 Support Representative
-Directed delivery of coordinated solutions to technical issues, liaising between clients and internal team of engineers, property managers, and account managers to resolve all problems expediently.
-Managed client communications via email and phone, responding to inquiries in timely manner and providing sound advisement on products and services to drive customer satisfaction and loyalty.
-Produced cogent reports on daily basis explicating all opened and closed technical support cases.
-Generated in-depth quarterly reports on service activities in collaboration with senior personnel.
-Interfaced regularly with third-party software companies as primary technical support contact.
-Built new role within sales support side of company’s property management business unit, resulting in establishment of unprecedented service level and personal promotion from contract to full-time.
-Designed and implemented efficient processes to optimize technical support function performance.
-Provided effective training to newly hired team of four on critical PM sales support functions.