Chris Robinson

  • Austin TX
Chris Robinson

Support REPRESENTATIVE

Work History

Work History
Nov 2013 - Present

Technical Support Specialist

Alchemy Systems
-Delivering coordinated solutions to technical issues, liaising between clients and internal team of technical agents and account managers to resolve all problems expediently. -Managing client communications via email and phone, responding to inquiries in timely manner and providing sound advisement on software and services to drive customer satisfaction and loyalty.
Nov 2012 - Aug 2013

Contract Sales Engineer Level 1 Support Representative

HomeAway
-Directed delivery of coordinated solutions to technical issues, liaising between clients and internal team of engineers, property managers, and account managers to resolve all problems expediently. -Managed client communications via email and phone, responding to inquiries in timely manner and providing sound advisement on products and services to drive customer satisfaction and loyalty. -Produced cogent reports on daily basis explicating all opened and closed technical support cases. -Generated in-depth quarterly reports on service activities in collaboration with senior personnel. -Interfaced regularly with third-party software companies as primary technical support contact. Select Accomplishments: -Built new role within sales support side of company’s property management business unit, resulting in establishment of unprecedented service level and personal promotion from contract to full-time. -Designed and implemented efficient processes to optimize technical support function performance. -Provided effective training to newly hired team of four on critical PM sales support functions.
Nov 2011 - Nov 2012

Apple Support Representative

Apple
Coordinated intake and processing of apple orders, leveraging technical proficiencies with internal databases and systems to accurately input requests; reinforced business team by providing support for key SMB transactions.
May 2011 - Nov 2011

AOS Chat Representative

Apple
-Managed high volume of customer sales inquiries, delivering informed responses to product questions and offering product and service recommendations to consistently achieve sales quota each month. -Resolved customer complaints in timely, expedient manner to prevent escalation and ensure product and company satisfaction.

Education

Education
Jan 2004 - Jan 2008

B.F.A

University of Mary-Hardin Baylor

2008

1999 - 2003

High School Diploma

Pearland High School

2003

Skills

Skills

SaaS

Netsuite

Sales Operations

Sales

Customer Satisfaction

OS X

SAP

Microsoft Office

iPhone

iLife

iWork

Salesforce.com

Adobe Creative Suite

Photoshop

Social Media

Mac

CRM

Training

Cross-functional Team Leadership

Facebook

References

References

Justin Harris

justin.harris@alchemysystems.com

Darren Davila

darren.davila@alchemysystems.com

Jose Garcia

jose.garcia@alchemysystems.com