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Work experience

Aug 2011Present

Full-Time Customer Service Representative

Wegmans Food Markets, Inc

Full-time Customer Service Representative. Supervise, schedule and assign duties to 5-8 team members Placement of signs in more prominent location with high visibility to promote products Increase overall sales when specific products when not featured in weekly flyer Complete a variety of administrative tasks to include handling telephone calls and sending facsimiles Provide customers with outstanding customer service by educating and answering customer questions Establish and maintain a positive work environment to encourage high level of team member morale Forecast sales and utilize trend analysis by operating Wegmans Inventory Shrink Exception software to track product movements Train and mentor team members to sustain high performance team and minimizes turnover Develop and maintain product merchandising ideas to support Wegmans Food Markets vision

Sep 2005Aug 2011

Customer Service Representative

Wegmans Food Markets, Inc
Customer Service Representative. Prepared deluxe bakery goods Trained and mentor new employees to become knowledgeable about company products and departmental questions Provided customers with outstanding customer service by educating and answering customer questions Professional Recognition Received financial award for exceeding company standards
Jun 2008Aug 2010

Management Intern

Wegmans Food Markets, Inc
Management Intern. Created, organized and presented Summer Management Intern Project with topic on increasing product brand sales Increased sales as much as 280% in six-week period through product marketing demonstration campaigns Helped to organize and forecast departmental payroll, inventory, and profits Created time management schedules Increased sales and educated customers through extensive product knowledge in a positive, friendly, and timely manner Trained and mentor new employees to become knowledgeable about company products and departmental questions

Education

Jun 2017

American Council on Exercise

Certified Personal Trainer
Jun 2017

Automated External Defibrillator Certified
Jun 2017

Cardiopulmonary resuscitation Certified                                                                              
May 2011

B.B.A

Radford University

Marketing