- La Palma CA
- [email protected]
Collaborated with 6 administrators in the West Region to create a documented job description manual. For the Administrator position.
Used Visio to process flow all aspects of the West Major Accounts Admin functions, which resulted in process improvements and consolidation of efforts in support of a three associate reduction in force mandate.
Performed analysis of client survey reporting and tracking through ADP’s ‘Net Promoter System.’
Assisted in completing Statements of Work for Project Services using eAccess and Clarify.
Developed effective strategies for Year End activities throughout the West Region. Updated backlogs for Project Services that totaled over 200.
Generated a survey using Monkey Survey
Developed a cost-effective strategy for Year End by aiding in a newly implemented ‘Pantry Project.’
Generated a survey using Monkey Survey to gage employees wants and needs for food pantry.
Conducted effective statistical analysis on an employee service project, which measured employee morale, process improvements, and culture shifts.
Created a detailed PowerPoint and presented analysis to the HR Director and two Service Managers.
Maintained a budget of about $4,000 for La Palma and a total budget of $16,200 for the West Region.
Floor Lead/Head Cashier (Supervisor) o Managed both floors while managing the register area.
o Partnered with LP manager to bring education and awareness to store-level associates.
o Implemented an add-on system using LY statistics and forecasted numbers to put in place add-on goals daily and weekly, which increased store revenue. o Made schedule changes as needed throughout the day and kept a record of employees’ attendance.
o Trained and guided new employees for the store.
o Maintained a daily, weekly, and monthly record of sales to surpass last year’s (LY) sales.
o Assisted with customer escalations and offered solutions to resolve inquiries and complaints.
o Trained and managed the Men’s Heritage team. o Partnered with Forever 21 Visual Team to match Corporate’s vision to meet fashion trends.
o Knowledgeable of the floor concepts in order to direct customers to their areas of interest.
o Utilized POS Systems (Cash Register) o Met daily suggestive selling team goals that ranged from 200-400 items a day.
Produced trend/data analysis on Kenexa Associate Engagement Surveys for three Vice Presidents in Client Services that amounted to 30 reports.
Presented analysis with PowerPoint over Live Meeting to all 30 Service Managers. Lead and managed a two-week project titled “Developing Your Personal Brand” with a cross-functional team of 7 interns.
Partnered with ADP’s Relationship Management Services Business Unit to conduct multiple intrinsic analyses on termed clients and current clients, concerning their overall experience with ADP.
Worked exclusively with Divisional Vice President/General Manager of the Service Center on generating innovative ways to retain and engage new hires.