Client Service and Retention Internship
Collaborated with 6 administrators in the West Region to create a documented job description manual. For the Administrator position.
Used Visio to process flow all aspects of the West Major Accounts Admin functions, which resulted in process improvements and consolidation of efforts in support of a three associate reduction in force mandate.
Performed analysis of client survey reporting and tracking through ADP’s ‘Net Promoter System.’
Assisted in completing Statements of Work for Project Services using eAccess and Clarify.
Developed effective strategies for Year End activities throughout the West Region. Updated backlogs for Project Services that totaled over 200.
Generated a survey using Monkey Survey
Developed a cost-effective strategy for Year End by aiding in a newly implemented ‘Pantry Project.’
Generated a survey using Monkey Survey to gage employees wants and needs for food pantry.
Conducted effective statistical analysis on an employee service project, which measured employee morale, process improvements, and culture shifts.
Created a detailed PowerPoint and presented analysis to the HR Director and two Service Managers.
Maintained a budget of about $4,000 for La Palma and a total budget of $16,200 for the West Region.