Summary

I possess strong leadership, planning and analytical skills. I am capable of managing and implementing products and services to clients, administering organizational meetings and presentations, through effective verbal and written communication.


I possess the ability to report and articulate to management and peer team orally and in writing. I can proficiently prioritize, with excellent organizational skills, and possess the ability to elicit information to accommodate problem solving. I am highly motivated, great at multi-tasking and consider myself a team player. Self-motivated Technical Support Representative with five (5) years experience. Willing and able to learn new systems and adapt with changing corporate environments.


Work History

Work History
Aug 2015 - Present

System Engineer

Pit Crew IT Services
Engineer, implement and monitor security measures for the protection of computer systems, networks and information Identify and define system security requirements Prepare and document standard operating procedures and protocols Configure and troubleshoot security infrastructure devices Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks Ensure that the company knows as much as possible, as quickly as possible about security incidents Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
Jun 2014 - Present

Helpdesk Analyst

USAA
Provide support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. Responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.

Education

Education
Nov 2011 - Nov 2015

BS - Information Technology

South University

Study of Information Technology and iNformation Systems

Skills

Skills

Technology Summary



Security Retina Network Security Scanner; SSH; SSL; Digital

Technologies: Certificates; Anti-Virus Tools (Norton, Symantec, Ghost, etc. )

Systems: Unix- Based Systems (Solaris, Linux, SD); Windows (all) Macintosh (all)

Networking: LANS, WANs, VPNs, Routers, Firewalls, TCP/IP

Software: MS Office (Word, Excel, Outlook, Access, Powerpoint), Hypervisor (1 & 2)