- Implemented standard procedures and platforms to use throughout the company in order to be efficient and effective.
- Introduced cloud-based software to integrate with all aspects of the business including accounting, scheduling, customer relationships, task management, sales, and more. Examples include Hub Spot CRM, online form builders, Xero Accounting, Zapier, Asana, and more.
- Responsible for purchasing, receiving and inventory control of equipment.
- Maintained and worked with web developers to build a custom solution for maintaining all aspects of the business including client login and booking, class and coaches’ schedules, invoicing, and email marketing.
- Trained staff in Singapore and Hong Kong to use new platforms for better efficiency, communication, and to have a consistent brand between both locations.
- Developed business development strategies to maximize the companies reach within the market.
- Worked with marketing team to run social media campaigns and analyze data for maximum engagement.
- Maintained day to day company accounts for budgeting, internal and year-end financial reports.
Business Operations Manager
- [email protected]