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Summary

A well-organized and driven Management Professional with over 10 years’ experience and expertise in sales management and customer service. Possesses exceptional communication skills and encourages collaboration in order to provide superlative customer satisfaction. Demonstrates an unwavering focus on leading and empowering staff to drive performance improvements and elevates work culture to positively embrace productivity and profitability. Patient and knowledgeable with the confidence to present ideas and proficient in working under pressure. Versatile and focused, with strong problem solving abilities and the resourcefulness to deliver consistent results.

 Relevant Work History

Business operations Manager

Sport4kids pte ltd
20162018
  • Implemented standard procedures and platforms to use throughout the company in order to be efficient and effective.
  • Introduced cloud-based software to integrate with all aspects of the business including accounting, scheduling, customer relationships, task management, sales, and more. Examples include Hub Spot CRM, online form builders, Xero Accounting, Zapier, Asana, and more.
  • Responsible for purchasing, receiving and inventory control of equipment.
  • Maintained and worked with web developers to build a custom solution for maintaining all aspects of the business including client login and booking, class and coaches’ schedules, invoicing, and email marketing.
  • Trained staff in Singapore and Hong Kong to use new platforms for better efficiency, communication, and to have a consistent brand between both locations.
  • Developed business development strategies to maximize the companies reach within the market.
  • Worked with marketing team to run social media campaigns and analyze data for maximum engagement.
  • Maintained day to day company accounts for budgeting, internal and year-end financial reports.

Branch Rental Manager

ENTERPRISE RENT-A-CAR
Aug 2011Jul 2012
  • Acquired and maintained various account types including  high end hotels, corporate accounts, and vehicle repair facilities
  • Responsible for three branch offices, over $5 million of inventory,  and branch expenses
  • Highest customer service score in the region
  • Followed up with customers, strategically generated revenue & fleet growth
  • Coached, set goals, and performed 30 day, 90 day, and annual reviews for employee development
  • Created daily and weekly office contests to cultivate competition and morale

Assistant Rental Manager

Enterprise Rent-A-Car
Jul 2010Jul 2011
  • Monitored performance for multiple sales teams, provided new hire training
  • Top performing Assistant Manager 9 out of 13 months
  • Highest customer service score in the region

Assistant Manager

Enterprise Rent A Car
May 2009Jun 2010
  • Monitored sales numbers, managed schedules, reservations, and employee operations
  • Coached employees in sales and customer service

Management Trainee

Enterprise Rent-A-Car
Apr 2008Apr 2009
  • Top salesman in the region 5 months in a row
  • Multiple awards for Excellent Customer Service scores of 90% or above

Project Manager

Antique cafe
Mar 2015Jul 2015

My responsibilities include:
-developing a new business model
-overseeing cafe renovations, budgets and design
-writing proposals
-updating employee training handbooks

Customer Development/Sales Rep

LIT COFFEE
Jan 2014Dec 2015

Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.

Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

Contributes to team effort by accomplishing support task as needed.

Project Assistant

Urban Aquaponics
Oct 2013May 2016

I volunteered with Urban Aquaponics and helped them build sustainable aquaponics systems in residential houses in order to grow vegetables and fruits. They are a social just business focusing on helping refugees within Bangkok. 

Department Team Leader

BASS PRO SHOP
Nov 2006Jun 2008
  • Department schedules
  • Inventory control
  • Department contest to drive sales
  • Employee development
  • Customer service

Assistant Pack Trip Guide

BEAR BASIN PACK TRIPS
May 2006Oct 2006
  • Organized and prepared supplies 
  • Planned and mapped best routes according to clients experience
  • Provided a fun and safe environment for clients to experience the mountains by horseback

Education

Bachelor of Arts

Palm Beach Atlantic University
20022006

Biblical studies major

Business administration minor        

                                   

Skills

organization

Being organized is a key skill to be able to stay on task and prioritize your time to be effective.

Change Management

Selling change is not an easy task. We must bring resourcefulness to manage that change so that others will see the value in what we are selling. 

Diagnose

Having a strong desire for a deep understanding of our client's business, their challenges, their opportunities, and their constraints before presenting any solutions.

Prospecting

When you are able to open relationships that create opportunity then great success can follow for all who are involved. One can not close a deal that has never been opened.

Closing

The first commitment to give someone the opportunity to work together can often be the most difficult to close. By achieving this with the smaller commitments along the way it allows for an easier and more comfortable end to the sales process.  

Problem Resolution

Delivering can sometimes prove to be the most difficult part of selling. So, being able to resolve the problems, issues, and challenges that crop up during delivery is crucial to the sales process. 


refernces

Will Murray - CEO at Sport4kids Pte Ltd - [email protected]

Richard Farren - Head of Singapore at Sport4kids Pte Ltd - [email protected]

Tim Ong - personal friend, community development volunteer

Volunteering

  • Habitat for Humanity - Building houses for the homeless in South Florida
  • Immanuel Baptist Church Youth Leader - Teaching and mentoring high school students
  • Palm Beach Atlantic University “Point 58” Leader - Teaching and mentoring college students
  • Christian Surfers of Australia - Organizing surf tournaments to raise money for social justice causes
  • Urban Neighbors of Hope, Bangkok Thailand - Community development through rebuilding homes and stores
  • Restore Bangkok - Teaching carpentry skills to refuge men in Bangkok.