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Work experience

Jun 2014Present

Operations Manager

Biophysics Australia Pty Ltd
Operations Manager Full Time Being a part of a SMB I am involved in all aspects of the company, importantly management of IT systems, cost reductions & overseeing of our production and logistics/sales to where I aim to improve any services and systems in place. Automate systems where possible to improve efficiency and save capital. Maintaining server's in house & hosted services, working closely with business partners with online script developments for automated billing systems. Most recent project to date; lead management marketing tool called Hubspot, where new sales are to be funnelled into the Netsuite ERP system, have the call centre be able to contact leads in real-time to maximise sales, this involves API setup between systems along with data mapping and prevention of duplication on unique customer accounts. IGEA Life Sciences-Body trim/Skin physics
May 2014Present


Biophysics Australia

Craig Schweighoffer

May 2012Jun 2014

IT Manager

IGEA Life Sciences
IT Manager I was employed as IT Manager, involving the performance and maintenance of our servers, call centre(PABX/Genesys). Support general IT queries and new project developments within the business involving marketing projects, warehousing, e-commerce and call centre improvements. With this role came direct involvement with business costs and sign off on contracts relative to cost reductions of the operations team. Daily Duties/Projects Sales forecasting/comparative to P&L KPI reports from the call centre, reports on net sales to stakeholders daily Warehouse stock consolidation checks ERP-daily maintenance checks on scripts Supporting staff-Accounts & call centre and marketing department Invoice reviews. Related to operations, IT Phone system. Mobile bills Daily server checks on alarms, backup reports On-Call Support for 24/7 Customer contracts Projects Integration of lead gen system to ERP via API Landing page creation with single page credit card checkout Upsell solutions on ecommerce checkout Integration of ERP database to CRM database NPD packaging changes, costings sourcing. Technical Environment Microsoft Server environments Physical & Virtual Netsuite CRM/ERP Environment Hubspot Marketing Microsoft 365/installation & Support Clipsal CBUS automation Eloqua-ERP Oracle company/Marketing Google analytics
Sep 2007Jun 2012

Systems Engineer

Start Date: End Date: Position: Systems Engineer Administration Pty Ltd
Feb 2005Aug 2007

Cadet-Telecommunications Engineer

End Date: Position: Cadet-Telecommunications Engineer contact details can be supplied upon request.




Western Institute of TAFE

Western Institute of TAFE