• Toronto ON
Chris Barrow

Chris Barrow

Work History

Work History

Technical Support

Sep 2014 - Present
Centennial College: I.T Client Services
  •  Reduced workstation set-up time by  50% of thee time by using a disk-cloning procedure for streamlining OS system implementation and security properties configuration.
  • Constantly improved security and performance of systems by implementing new anti-virus software and critical system updates.
  • Helped fulfill our goals   by meeting  our computer refresh and upgrade project deadlines which in turn.
  • increases the availability of our systems.
  • Diligently provided support to end users relating to hardware, software and computer applications.
  • Increased end user productivity by supporting staff and students in the use of all software and educational programs
  • Eliminated downtime by maintaining an inventory of readily available school-based computer hardware and software.
  • Creates, updates and track support tickets using the companies incident management tool.

Technical Support

Feb 2010 - May 2013
Centennial College: I.T Client Services
  •  Reduced workstation set-up time by  50% of thee time by using a disk-cloning procedure for streamlining OS system implementation and security properties configuration.
  • Constantly improved security and performance of systems by implementing new anti-virus software and critical system updates.
  • Helped fulfill our goals  by meeting  our computer refresh and upgrade project deadlines which in turn. 
  • increases the availability of our systems.
  • Diligently provided support to end users relating to hardware, software and computer applications.
  • Increased end user productivity by supporting staff and students in the use of all software and educational programs.
  • Eliminated downtime by maintaining an inventory of readily available school-based computer hardware and software.

Education

Education

Diploma

2012 - 2015
Seneca College of Applied Arts and Technology

Seneca’s School of Information and Communications Technology (ICT) is a recognized leader in the Networking world. This program is built on partnerships with some of the most influential names in networking today: Cisco, IBM, Microsoft, Rogers and Sun. As a graduate of the Computer Networking and Technical Support diploma program, you’ll be prepared to succeed as a technical specialist in any computer support, local area network administration and internet management environment.

  

   Soft Skills

  • Excellent communication and relationship-building skills.
  • Ability to communicate effectively with at all levels of employees and management.
  • Exceptional customer service skills. 
  • Motivated and Flexible.
  • Ability to operate under minimal supervision able Able  to resolve moderately complex technical issues.
  • Great verbal and written communication skills and ability to work with diverse cultures.
  • Able to collaborate within a team and across teams.
  • Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices.



Technical Skills 

  • Access Control 
  • Knowledge in TCP/IP
  • Threats & Vulnerabilities 
  • Print Management
  • Cloud Computing 
  • Lotus Notes
  • Support Service Ticketing
  • Group Policies 
  • Windows Operating Systems
  • File Encryption
  • ChangeGear
  • Remedy 
  • Windows Office 

Certifications

Certifications

SSCP

Currently in the process of trying to obtain my SSCP

CCNA

Currently in the process of trying obtain my CCNA