VP, Technology Operations & Release Management
Konga Online Shopping Ltd
Lead Technology Operations (TechOps) unit made up of Enterprise Support Engineering, Enterprise Security, Network and Infrastructure, and Service Desk teams, that own and optimize all aspects of internal IT support, and service delivery.
Manage delivery of key business services and end-user support across the entire enterprise
Provide superior internal and external customer technical service support as defined through customer satisfaction surveys and support metric service level agreements
Conduct consistent tools and ROI analysis to assess needed IT and Infrastructure needs as well as identify compliance and consistency gaps
Work closely with People Engagement team to onboard, and support new TechOps team members, delivering programs and policies that improve employee work place experience
Work with software product development teams for key deployments of new software product releases
Develop administrative policies and procedures, identify and implement continual process improvement opportunities
Manage equipment standards and purchase orders for internal IT infrastructure and own third party vendor engagement.