I am a leader in customer service and retention. I manage relationships between clients, customers, employees, vendors and upper management. I've created results-driven sales training programs and I've had over 15 years experience with licensing negotiations for products and property and another 15 years in retail related industries. I've owned my own franchise business and have an "ownership" mentality.
Demonstrated capacity for recognizing and communicating customers' needs resulting in the achievement of overall goals and customer satisfaction and retention.
Experienced at developing and implementing strategic plans to build revenue and overall customer satisfaction and achieving the goals and objectives to meet these plans. Proven track record managing start-ups and managing turnarounds for established retail sales.
STAFF LEADERSHIP AND DEVELOPMENT
Exceptional capacity to motivate and mentor staff. Strong understanding of what drives employees and keen insight into their developmental needs resulted in design and implementation of training seminars and workshops resulting in better performance and consistently high levels of customer service and retention.
Ability to design marketing strategies including all collateral materials to support customer service and significant revenue increases.
Finely tuned ability to recognize challenges in difficult marketing, management and staffing situations and proven capability to identify the systems, processes and development opportunities to address and correct these problematic challenges resulting in improved operations, profitability and reduced turnover.