Managing BounceX's IT strategy, technical operations, tracking the technology itself as well as the IT team in order to eliminate security risks, increase user satisfaction, and maintaining operations and systems.
- Manage all IT vendor relationships, negotiate related contracts and create annual IT business plan and budget reflective of corporate and business unit initiatives.
- Develop IT governance framework including policies and procedures
- Successfully stabilized the IT Helpdesk queue in as little as 3 months, by implementing processes & policies, as well as achieving and maintaining a minimum of 98% satisfaction rating with internal users for over 12months
- Coordinated all technical aspects of two separate office relocations 9 months apart (WeWork & 1WTC) including the design and implementation of a new network and telecom infrastructure for our 1WTC space. 100% system access and connectivity by day1 for both moves.
- Oversaw company wide deployment of identity platform (Okta), security solution (Sophos) and video conference platform (Zoom)
- Reduced company wide software spending by 30%