Overseeing the company's IT strategy, including managing office IT and help desk needs across all branches nationwide and internationally.
- Managing a bi-coastal team of IT help desk engineers
- Directing and delegating all IT operations to meet user requirements
- Researching and implimenting the most efficient and cost-effective technology solutions
- Lead Engineer for JamfPRO management, including managing automation processes, security policies, remote support and hardware provisioning.
- JAMFPro and Autotask AEM provisioning and roll out across 300+ Mac and PC laptops
- Upgraded IT network infrastructure and implemented inter-connectivity (VPN) across branches
- Oversaw technical aspects of branch openings and relocations
- Migrated company wide chat platform from HipChat to Slack