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Summary

I have exceptional customer service skills and the ability to provide an impeccable reception service or be an integral, organised and reliable administrator for your company. I am experienced in working under pressure in fast moving environments, and always receive guests and visitors upon arrival in a friendly, helpful and approachable manner. I am able to be a necessary member of your administrative team. and am currently looking for a suitable temporary receptionist or administration position with a progressive company.

Skills

Customer Service
Data Entry
Multi Tasker
Microsoft Office
Switchboard Operator
75 wpm

Databases
Salesforce

Experience

Sep 2015Present

Receptionist

Australian Helicopters

Temporary Placement through Chandler Macleod

Receptionist whose role includes:

-Managing the incoming calls and switchboard

-Sorting and distributing incoming mail, and processing outgoing mail

-Data entry

-Working closely with the executive assistant to prep for courses and training for the wider team

-Stationary and stock re-ordering

-Meeting and greeting visitors

Sep 2015Sep 2015

Receptionist/Branch Administrator

Chartered Accountants Australia & New Zealand

Temporary Placement through KBH Solutions

Receptionist for Chartered Accountants that provided last minute relief, highlighting my flexibility and reliability at short notice. My role included, but not limited to:

-Managing the phones and switchboard
-Collecting and sending out internal/external mail
-Data entry
-Coordinate meetings and functions
-Salesforce
-Working closely with the events staff to ensure events happened smoothly and were successful

As ‘Branch Administrator’, my ability to learn fast on the job and adapt quickly yet work to an impeccable standard was highlighted and praised by colleagues.

Aug 2015Sep 2015

Receptionist

SapientNitro (Brisbane)

Temporary Placement through KBH Solutions

Receptionist that provided short-term relief for an advertising company; highlighting my flexibility and reliability at short notice. My role included, but not limited to:

-Managing a switchboard and screening calls
-Greeting visitors and clients
-Managing the boardrooms and ensuring they were prepped for meetings
-Data entry
-Maintaining the office aesthetic so that it was always a friendly, welcoming environment

Jul 2011Feb 2015

Library Assistant

Hampshire County Council (United Kingdom)

Although my title was Library Assistant, my role was essentially front of house.

-Answering all incoming calls and emails and re-routing them to relevant parties
-Meeting and greeting visitors
-Photocopying, filing
-Running an inquiry desk
-Data entry
-Banking
-Course bookings
-Running a smooth welcome desk
-Monitoring and reordering stock
-Operating simple databases and office programs

I also participated in community outreach projects as part of a team to increase our footfalls, people count, and to put awareness of our importance back out in to the community.

Oct 2008Jun 2011

Administrative Assistant

The Verderers of The New Forest (United Kingdom)

Administrative Assistant for a historic and reputable organisation in the U.K. who protect and administer The New Forest's unique agricultural land and protect its landscape and heritage.

-Sort the mail
-Distribute the business letters that needed to be sent out to members
-Data entry
-Photocopying, filing, franking machine
-Ensuring member letters and reminders were mailed out on time

Education

20072009

A Level's

The Burgate Sixth Form Centre (United Kingdom)

Subjects studied:

- English

-Media Studies

-Health & Social Care

20022007

GCSE's

The Burgate School (United Kingdom)

Subjects studied:

- English

-Information Technology

-History

- Health and Social Care (Double Award)

Courses

Principles of Customer Service in Hospitality, Leisure, Travel and Tourism

City & Guilds

Level II Award

Conflict Resolution in Customer Service

Hampshire County Council

WorkPro Training

WorkPro

Module Completed: 11- WHS & EEO (Combined modules 01 & 10). Please contact me for CIN & PIN information.

Volunteer Work

Silver Surfer's Teacher

I developed and implemented one-to-one computer sessions, as a side role to my job as a Library Assistant. My proficiency in computers enabled me to run once a week sessions to teach people the basics or enhance their skill set. I created simple instruction packs that they could take home with them, and these packs were eventually rolled out across most of the 52 other libraries within my county. As part of this volunteer work, I successfully executed a ‘Silver Surfers Week’ of computer sessions across two libraries, to glowing reviews.