Chirag Agrawal

MBA from UK & working as proprietor, 10+ exp.

Personal Summary

A highly motivated and results driven individual who has over nine years of invaluable experience in leading and developing successful teams. Skilled in numerous finance, sales & marketing including insurance team handling, retail sector department handling, working in BPO industry and monitoring key accounts. Having the ability to handle complex assignments effectively & possessing the confidence to work as part of a team or independently. Excellent problem solving and interpersonal skills are my strengths. I have ability to work in both independent and team environment. I feel that my education and experience together with my hard-working nature would make me ideal for any sales job. I am presently looking for a suitable opportunity with a forward thinking company where I can excel, deliver & achieve my potential.

Work History

Work History


Apr 2015 - Present
3C Global Solutions
  • Acquiring international clients from UK and USA by analysing whether they need to outsource their tele-marketing department to different parts of the world.
  • Helping clients to make calling scripts which should be used by their offshore call centres.
  • Promoting client’s different requirements on social media and other channels where most of the call centre owners are highly active and looking for new opportunities to work.
  • Negotiating with client on different voice campaigns on pricing, consulting, payment per lead or fixed payout campaigns.
  • Working closely with leading call centres from India and Philippines.
  • Providing one stop solutions to call centres when it comes to taking up any new projects from my company. From looking for office space, getting DOT licence, setting up infrastructure, recruitment of quality agents, training on the campaign, daily interaction with client until centre is live with the project.
  • Travel and meet call centre owners from different parts of India to generate business.
  • Dealing with legal contracts with clients as well as call centres called Non Disclosure Agreement and Service Level Agreement.
  • I am involved in business consultation for start-up companies from Ahmedabad. Helping them with setting up business and creating Brand, social media awareness, marketing strategies.

Vice President

Oct 2014 - Jan 2015
  • Acquired international clients from UK, USA, CANADA, AUSTRALIA who wanted to outsource their business to different parts of the world.
  • Outsourced available BPO projects to different countries mainly India, Philippines and Africa.
  • Managed special projects under the direction of the Managing director.
  • Recruited business development managers, give training and work with them to achieve business with the team.
  • Planned visit for international clients, deal with legal documents like non-disclosure agreement and service level agreement.
  • Advertise different available projects on social media to generate more leads.
  • Decide consultation fees for the company for various projects.
  • In charge of strategic planning, development, staffing, management and financial performance of BPO consultancy start up company.

Corporate Manager

Mar 2014 - Oct 2014
  • Proactive with locating and developing new business in line with the revenue and sales through the appropriate media.
  • Ensured all opportunities was taken to promote membership for our customers and increase the client base.
  • Managed special projects under the direction of the Chief of Marketing & Sales. Hosting any promotional events as required by management.
  • Established new business over and above the base business in company through direct corporate and retail business.
  • Be aware of the key trends in the market and take appropriate action. Have extensive knowledge of competitors and what business is looking into the area. Organising corporate sales promotional initiatives.
  • Encouraged full usage of all facilities to maximise sales. Following the corporate strategies set by the COO.
  • Established key relationships with corporate clients to ensure maximum exposure and increase in revenue.
  • To ensure personal presentation is of the highest standards at all times & to project a professional image to clients. Having full product knowledge of the facilities offered.
  • Ensured that all communications with clients are handled within the required time frame and to the company standards. Entertain prospective clients where appropriate.
  • Liaising with the rest of the team on a day to day basis to obtain all new sales leads.
  • Ensuring that the Finance & admin department is given accurate information for subscription if required.
  • Be pro-active to forward suggested actions to achieve the department’s targets.
  • Demonstrate a “can do” attitude at all times.
  • Providing support and coaching to new team members within Sales Team.
    Carrying out other duties/tasks outside normal routines but within the overall scope of the job.

Business Development Manager

Aug 2013 - Mar 2014
  • I was working as BDM for leading outsourcing company based in Ahmedabad, Gujarat, India.
  • Assisting domestic and International Companies with various online and offline outsourcing processes such as Data entry, Data conversion, Data extraction, Back office operations and much more.
  • Apart from competent staff and most advanced technology to match, continuous improvisation has been the key to my success in the field of outsourcing.
  • Services are tailored to client’s requirement and I customize each BPO Projects as per their need. Range of service includes. Contract data management, Content and creative service, Marketing campaign service, Data analytics, Inbound & Outbound projects with non voice projects.
  • I delivered range of business process outsourcing services for all the back offices processes like accounts and finance, customer care, technology helpdesk, legal services, procurement services and back office support and front office support process as well as voice & non voice projects.
  • I did this by thinking outside the square and looking not just operational efficiencies but to also driving down into customer journeys and discovering why they feel the need to make contact in the first place.
  • I provided a suite of contact and process service solutions for our clients that help leading brands deliver memorable and loyal customer experiences.

Department Manager

Oct 2012 - Jul 2013
  • As a Department Manager I was responsible for helping our customers to get what they want by ensuring the shelves are filled and that other members of my team are co-ordinated and keep up to date on what's happening in the department.
  • I made day to day decisions on behalf of our team, and of course provided support to my section/store manager.
  • I was responsible for pre-opening procedures; opening of the department and monitor.
  • Alternative arrangement for staff those are sick/absent.
  • Detailed floor inspection with store manager.
  • I was responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labour and other operational processes to company standards.
  • I must follow the Company sales and production planning standards and ensure that the bread and cakes department achieves the standards of performance as outlined in the work plan.
  • My core role was to work within the given budget by pricing different bakery products at different time, by tracking sales, labour and inventory costs which required budgeting and accounting skills.
  • I was also involved in coaching of new starters, co-ordinating my team's rotas (schedule) and attendance and communicating key messages.
  • I am enthusiastic, hard working and totally customer focused, I also have the knack to spur my team on to give customers a great service - delivering Every Little Helps.
  • As I was involved in the management decisions for my department.

Customer Service Assistant

Nov 2007 - Oct 2012

Within my role, I was primarily working as a cashier on checkouts.

  • Greet customers, ascertain their needs, overcome objections, satisfy requirements, and close the customer were my basic job.
  • I have worked in different departments like Customer Services, Bread & Cakes, Grocery, Fresh Food, Health and Beauty, Wines and Spirits, Non-food whenever needed and this helped me gaining knowledge about the other departments.
  • Controlled activities related to cashing in areas of return, purchasing and exchanges and forced employees to follow store policies.
  • I have been awarded more than 15 times by customers for my service and thrice by managers and won the best throughput award.
  • Achieved targets within given period of time.
  • Helped managers many times by performing a role of a Team Leader in the absence of other staff.
  • I have been chosen ‘face of the cashiers’ in Tesco’s financial report of 2009.

Sales Assistant

Jul 2007 - Oct 2012

Within my role, I was primarily accountable for replenishing the display and giving required support to customers who are seeking for different style of clothes or services. 

  • Stock rotation, reduction, filling stocks in safe manner.
  • Give information to customers regarding different offers and trends as well fashion according to the season.
  • Cash and till handling and Stock lifting and loading.
  • Remain engaged with supply chain and stock availability’s checker
  • As a relationship builder, I encourage the customers trust and suggest ways to increase sales.
  • Easily establish rapport with people of all ages, cultures, and beliefs
  • Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; performing as an active team member.

Sales Development Manager

Jun 2006 - Jun 2007
  • Recruited financial consultants who sell the life insurance business for company.
  • Motivated financial consultant for business by different business strategies, which help them in getting and enhancing the business.
  • Conducted sales and marketing calls to book meeting with potential clients and financial advisors.
  • Conducted fortnightly meeting for the assessment of sales having conversation with subordinates and seniors and taken appropriate steps for maintaining and enhancing sales.
  • Gathered market information from financial web sites as well as monthly reports of different companies and analyzed related materials; regarding market trend about type of product, price for product, competitive element, benefits for customer etc.
  • Coordinated in operational management activities.
  • Conducting different marketing activities for financial consultant like seminars, different events, shows which helps them to collect the data which ends in getting the business. Giving personal financial planning report for individual as well as family.

Achieved targets within given period of time.

Relationship Executive

Apr 2004 - May 2006
  • Selling Roaming Current Account for ICICI Bank Ltd with team of executives.
  • Managing team of eight executives.
  • Giving training them to achieve their targets.
  • Arranging meeting on weekly basis.
  • Arranging daily reporting system.
  • Maintaining relation with client and providing after sales services.
  • Looking after cross selling targets for Fix deposits, Small business loan, Life insurance, General insurance, Patro cards, Credit cards, Savings accounts.
  • Direct selling for Roaming current accounts.
  • Helping in banking operations for current accounts



Bachelor of Commerce

Gujarat University, Ahmedabad, India.

In Advance Accountancy, Auditing and Statistics

Professional Graduate Diploma (PGD)

London School of Business and Computing (London, UK)  

In Business and Management

Masters of Business Administration (MBA)

Apr 2010 - Sep 2011
UWIC University (London School of Commerce) (UK)

Finance & Economics



Business Development, Sales, Marketing, Customer Services, Corporate Sales

Consultant, Call Centre, Outsourcing