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Dear Sir or Madame,

Here you will find my CV to be used for positions that are considered applicable to my profile.

I consider myself a person eager to learn and for whom challenge has been and continues to be a strong guide.

In the last few years, I have been focusing on rendering good professionals, spread around the world, into interacting team members that work together on a profitable and winning solution. Dealing with a wide and multi culture variety of people I have learned to value and experience the importance of effective communication and have learned a lot on international approach methods. Furthermore, I was able to explore both technical/operation fields as also sales roles to discover that I have enjoyed both.

The above renders me confident about taking over a new challenge hoping that I will be able to contribute in another company's success in the future. Please consider me willing to get involved into something that I am not yet familiar with but that could enhance additional skills to my professional experience.

Clearly the best way to clarify my sayings and to have a clearer idea of what I could do for an organization would be a personal meeting. As already mentioned, I believe in personal contact and I truly hope you feel the same way.

In that case, please do not hesitate contacting me directly either on the numbers provided or on my cellular phone.

I look forward to hearing back from you soon.

Yours Sincerely,

Eleni Chioutakou

Work experience

Nov 2007Present

WW After Sales Service Project Manager

Gucci Logistica S.p.A


  • Reengineering of Gucci’s worldwide After Sales Service;
  • Definition & prioritisation of project’s key initiatives;
  • Coordination of global Operation & Customer Care departments to standardise client approach;
  • Standardise communication tools and service packages;
  • Define and measure service indicators for operational reporting to steering committee and projects’ monitoring;


  • Worldwide service lead time reduction
  • Definition of annual team objectives (roles and responsabilities);
  • Reporting (key Service indicatiors) in place;
  • Training and communication improvement with significant side effects on costs (WW Training sessions);
  • Software solution designed, to be implemented;
  • Standardisation of main policies and operative procedures;
  • Input to Quality departments for product continuous improvement.
Jul 2004Oct 2007

Jewelry Technical Office Manager

Gucci Logistica S.p.A

Recruitment : administrative staff, quality assurance inspectors, customer service specialists.


  • Industrialization of new products (5 collections a year);
  • Defining best manufacturing method respecting industrial costs, volumes involved and company’s quality standards (product engineering);
  • Optimization of production processes after first production lot (process engineering);
  • Implement Quality control & Quality Assurance through 5 product inspectors and a wide supplier network;
  • Reengineering of After Sales Service;
  • Data monitoring on After Sales, as an “on the field” indicator of product’s engineering.


  • After Sales Service model – PILOT (1 year) 13 certified service partnerships in European countries; Lead time reduction from 3 months to 3 wks; Reduced 60K of structure costs;
  • Component standardisation optimising material loss and cost reduction.
Jun 2002Jun 2004

Technical Sales Leadership Program

General Electric

Investment program aimed to:

  • Train young professionals;
  • Familiarize with worldwide company products and services; 

Job and place locations are part of the program every 6 months.

1st  rotation, Florence

Oil & Gas -  New Units Proposal engineer

Conduct Feasibility studies of joint engineering solutions and commercial

operations on Centrifugal compressors specializing on Upstream Applications;

Prepare and coordinate technical and commercial proposals for external


Participate in organizing strategic approaches, with the Sales Force team and

Commercial Managers, towards customers.

2nd  rotation, Florence

Oil & Gas -  Global Services Account Manager Southern Europe

Create Contacts in the region with external customers;

Practice techniques for customer analysis for capturing and increasing sales;

Prepare kick off meetings;

Involve other professionals in business decision-making process where appropriate;

3rd rotation, Florence

Oil & Gas - New Units Area Manager Southern Europe

Strategic planning on varied approach methods for obtain information concerning

future planning of the customer and methods of achievement;

Promote cross-selling activities;

Organize Events with both internal and external customers.

4th rotation

Midstream Oil & Gas - New Units Application engineer

Complete the life cycle of a proposal;

Fulfill feasibility studies for the realization of either standard product lines or new


Lead a diverse group of people in the development and implementation of team goals;

Financial negotiations - methods of payment and cost calculation.

Nov 2000Dec 2001

Sales Engineer

Daikin Klimatair S.A

Design, Develop and Manage Engineering Installation of Air-Conditioning Units on state projects; Feasibilitystudies and supervision during construction works;Installation and After Sales Service;Kick off meetings with private customers.


Sep 1997Sep 2001

Bsc Mechanical Engineering with Manufacturing Management

Middlesex University

Specialization in automation and robotics.Dissertation Title: Productivity and Quality management. Research results of Festo Didactic (pistons, pipes, automation processes) and Boeing Aircraft Engines.