Director-Sales & Account Management
Feb 2014 - Present
Account Management(India & Srilanka)
Best Doctors Mumbai Director-Sales Founded in 1989 by Harvard Medical School physicians, Best Doctors is one of the world's largest health solutions company, serving 35 million members worldwide to deliver improved health outcomes while reducing costs. Responsible for overseeing and managing Best Doctors' operations in India and Srilanka with complete P&L responsibility Accountable for the performance of the company in India and Srilanka to ensure delivery of objectives including: Partnering closely with global stakeholders including Sales, Operations, Technology, Legal and Marketing organizations to deliver world class service. Strategize on India & Srilanka growth ensuring a cohesive footprint creating value for the company. Build the business from scratch. Focused execution in service delivery to insurance companies and corporates to meet SLAs. Accountable for budgetary planning and cash flow management. Develop new products and business models for the India market(e.g. first opinion, low cost second opinion models, Indian doctors based model etc.) to drive high client impact. Manage the Best Doctors proprietary doctors polling process end-to-end in India. Formation of India Medical Advisory Board. Build and foster deep relationship with insurance companies(health & life), corporates, govt. bodies, TPAs and other intermediaries. Manage strategic relationship with insurance regulators and medical councils.
May 2012 - Dec 2013
IMS Health Information and Consulting Services
India Pvt. Ltd., Mumbai Head Payer IMS is the world's leading provider of market intelligence to the pharmaceutical and healthcare industries. Started the Payer SBU in IMS India from scratch, leading the SBU with complete P&L responsibility. Built business plan(bottom up) for the SBU. Developed products and solutions for the integrated healthcare sector(pharma, payer & provider) in the areas of data, analytics, consulting and IT tools. Analytics(Payers)-Claims Analytics, Care Provider Rating, Cost Of Treatment Benchmarking, Benchmarking & Network Efficiency, Health Plan Efficiency, Morbidity Data Analytics, Frauds Analytics and Products Pricing Analytics(Care Providers)-KPI Measurement Services Benchmarking, HCP Efficiency Measurement Payer Pahram Consulting-Payer Pahrama engagement models consulting(e.g. rebates, risk sharing), structure pharma benefit plans for insurance and self-insured plans, empaneling patented/branded generics/generics in formularies and HCP purchase plans. Claims processing and fraud detection tools for TPAs
Apr 2008 - Dec 2009
Quality & ING Investment Management(I) Pvt
VP- Chief Risk Officer Provided leadership to the organization for Quality Management. Key activities included: Process facilitation and deployment Ensure project readiness for internal and external audits Setting up of metrics/SLAs and facilitating data collection Plan improvements in the projects based on Metrics and Audit findings analysis Quality Management awareness training Customer Satisfaction Measurement Best practice adoption, suggesting/implementing new processes. Provided overall leadership, direction and vision for Quality Management & Enterprise Risk Management. Key activities included: Risk management governance; advise senior management on how to respond to operational, information and security risks; execute operational risk policies and minimum standards. Monitor key controls; play Gate Keeper role for Product Approval Process. Ensure proactive event identification and incident reporting; conduct risk assessment; decide response measures and implement controls. Develop systems capabilities to support risk management program. Member of Senior Management and reported to CEO with dotted line reporting to regional CRO.
Chief Strategy Officer
Jul 2007 - Apr 2008
Chief Strategy Officer(Optimix Division) Provided leadership to the organization for Quality Management(based on Six Sigma philosophy). Key activities included: Drive process improvement projects(six sigma and lean) across functional areas to increase efficiency and improve quality Drive process re-engineering projects with significant focus on change management Mentoring Black Belt, Green Belt & Lean projects Managing key performance metrics(KPIs/SLAs), driving continuous improvement culture Led planning initiatives, ensured alignment of operations with overall company goals. Introduced the culture of“ program Office” and" Management Dashboard" in Optimix. Effectively led key strategic initiatives across the organization. Member of Senior Management and reported to CMD.
Nov 2005 - Jun 2007
Insurance Solutions Consulting) Infosys Technologies Ltd
Associate Consultant Provided Business & IT Consulting Services to global insurance clients of Infosys. Projects included: Developed and implemented Rapid Product Introduction Strategy for Purchase Mortgage product line of First Canadian Title(Insurance), Canada. Developed Long Term Archival Strategy Northwestern Mutual(Insurance), US. Developed Pre-packaged Solutions to address generic business & technology problems in the insurance industry. Solutions included: Integrated document and workflow management solution for NB process of P&C insurance carriers(NBx). Insurance Agents Extranet Solution. Identified & tapped Business Development avenues and rendered support for the same. Developed thought leadership papers and other intellectual capital for the practice.
Senior Research Analyst
May 2003 - Nov 2005
Infosys Business Consulting Services)
Senior Research Analyst Managed Operations of Offshore Research Center(ORC). Provided Engagement & Delivery Support for consulting projects. Projects included: Developed solutions for revamping paper intensive NB processes of the life insurance industry through integrated document and workflow management(NBPE). Developed transition roadmap for US GAAP implementation of a global insurance company. Optimized“ Field Back-office Operations” of an US insurance company. Led various internal initiatives to develop intellectual capital for the Financial Services practice.
Mar 2001 - May 2003
Gurgaon Team Manager(Business Information) Started the insurance and pharma practice in Evalueserve. Managed Fortune 500 Key Global Accounts(insurance, pharma, research and consulting organizations). Managed onsite consulting projects. Transitioned processes from client site in Europe to Evalueserve ODC in India. Developed“ Quality Management Systems” Evalueserve and client processes. Managed Market Research projects in the areas of insurance, banking, risk management, pharma, patents and innovations, sales force strategy, manpower strategy, consumer goods and retailing.
Sep 1999 - Mar 2001
G E Capital Intl Services, Gurgaon