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Work experience



USER EXPERIENCE ARCHITECT Minneapolis, MN▪ Information Architect lead for the Ameriprise Client site and Mobile Application project Created screenflows, site map, task flow diagrams, screenflows and wireframes to facilitate Ameriprise My FA client site build Worked simultaneously on multiple tasks while dealing with changing priorities; always maintained a strong sense of accountability and ability to meet deadlines Solely responsible for creating the user interface wireframes of the entire MyFA client site. Collaborated with the Marketing team to define Ameriprise mobile Application Strategy and initiative. Collaborated with an outside vendor to develop the mobile application prototype and making sure the application meets Ameriprise business scope and user requirements Developed a version of the Client site prototype using iRise Developed the Ameriprise Client site standards and guidelines document(Styleguide). Performed heuristic evaluation on the Ameriprise ONE client site Worked with various business groups to identify user requirements for the Mobile application and mobile site Worked with business analysts and product managers to translate use cases into process flows and wireframes Created visual design mockups Performed competitive analysis of other financial and brokerage sites and documented their strength and weaknesses Collaborated with business analysts to develop a mobile access strategy for Ameriprise client mobile application and mobile optimized site Assisted manager in analyzing client survey results and translated results into actionable tasks for future Client site upgrade Wrote a research document on Mobile sites and applications to help the client site team understand how to support mobile applications versus mobile optimized sites Received letter of recommendation from my manager for works done on the client site

Information Architect, Consultant

INFORMATION ARCHITECT, CONSULTANT. Eagan, MN▪ Created screen flows, site maps, and wireframes to facilitate web application build Created high quality annotated wireframes used by web developers Focused on screen usability and navigation Participated in several verticals of Westlaw redesign project in the Agile project environment Collaborated with managers and team members to define processes, methodologies, and introduce new trends in technology to the project team Organized site content to develop scalable site architecture and user-centric navigation Used process and screen flow methods to verify site architecture Created task flow diagrams to facilitate requirements gathering Developed prototypes and created user interface specification documents Designed and developed Westlaw client mobile version prototype Designed Westlaw client desktop widget Developed interactive user interface prototypes for usability testing using HTML, CSS, JavaScript and Axure RP Tasked with finding creative UI solutions that met business, client, and budget goals Facilitated and led presentations in design sessions Designed the help system for the new Westlaw application

Human Factors Engineer

HUMAN FACTORS ENGINEER /MCAFEE St. Paul, MN▪ Designed the user experience of Secure Computing's award winning Sidewinder Firewall and Secure CommandCenter applications Led design efforts to increase revenue for the company Pioneered the introduction of usability techniques, standards styleguides, usability testing, and user involvement during the design process Persuaded the firewall development team to get user and task data before starting a redesign. Designed user interface prototypes for usability testing Designed and managed the Sidewinder firewall and CommandCenter homepage dashboards using HTML, CSS, and JavaScript Replaced over 100 images and icons in Sidewinder firewall and Secure Command Center new icons Transformed a stale dated UI into one with updated look and feel with emphasis on aesthetics and enhanced usability Wrote the first usability guidelines used by the firewall development teams Made site visits to customers to understand how they use the company security products and also to uncover usability problems Served as consistency police for the CommandCenter and Sidewinder firewall. Goal is to bridge the look and feel of these two products Worked with the marketing department on issues of product branding Created icons library for Sidewinder and CommandCenter Planned and executed usability tests on new and enhanced features before any release Reviewed and approved all user interface screens before any release Organized weekly design meetings to discuss UI design methods and usability issues Orchestrated usability testing projects, analyzed data, and delivered presentations Saved training money by creating and providing Visio training for development teams Received outstanding reviews for screen redesigns Served as key communication liaison between the technical support group and the firewall development team during project work; assisted team in working together to achieve project goals Made presentations in usability methodology and usability testing to the firewall development team Invented and conceptually designed complex screen navigations. Created and communicated detailed design documents for the development team

Information Architect

INFORMATION ARCHITECT St. Paul, MN▪ Redesigned and enhanced U.S. Bank Treasury Management Application Gathered requirements and analyzed business needs and goals of clients Persuaded the team to get user and task data before starting a redesign and assumed ownership of a project Created and presented PowerPoint presentations(on user data) to the project team Conducted competitive analysis, compare site content, functionality, and brand promise Created use cases and scenarios to define the needed scope and function of the project Conducted field studies and interviews to discover user needs and task flows Created business and task flow diagrams to facilitate requirements gathering Facilitated creative sessions among web development teams to generate innovative solutions to workflow-based problems Developed profiles and personas of intended end users to guide interface design Organized site content to develop scalable site architecture and user centric navigation Used process and screen flow methods to verify site architecture Implemented usability research and principles of successful visual design Performed task analysis, user assessment, heuristic evaluation, and usability testing with actual users Conducted early and advanced prototype testing Worked closely with development teams to capture business rules and incorporate these into wireframes, prototypes and conceptual designs



Walden University


University of St Thomas