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Summary

An experienced Administrative, IT and Customer service professional.

Proactive, adaptable and ambitious, with proven customer oriented skills, self-motivated with excellent
presentation, leadership and interpersonal skills. I have a positive and proactive approach to life and my work. I am always willing  to play an integral role in the corporate growth plans in a bid to add value to an organisation as well as being exposed to opportunities for further growth, development and  self-actualisation.

Skills

  • Proficient use of Microsoft Office Suite including Ms Word and Ms Excel. 
  • Excellent telephone manners and  communicator with the ability to integrate seamlessly into a team or work as an individual unsupervised.
  • Web and Mobile front end designer.
  • Web and mobile applications developer.

Work experience

Oct 2015Present

Web and Mobile Solutions Consultant

Fingersfingers Ltd

 Fingersfingers is a web and mobile solutions company which designs and develops mobile solutions to enhance everyday human and business activities. I provide the following services to the company with the view of increasing customer satisfaction and increase in revenue.

  • Analyse web and mobile solution trends to understand the directions of the market and align the company with such path ways. 
  • Carry out market research and business analysis for the customers web and mobile ideas. 
  • Develop web and mobile applications to suit the customers needs. 
  • Create and design front end designs to achieve excellent user experience.
Jun 2013Oct 2015

Customer Services Representative

Nandos Ltd

As a restaurant staff at Nando's, i helped maximise customer experience and increase the company's revenue by  providing the following services:

  • Providing general customer service with the aim of achieving optimum customer satisfaction. 
  • Providing Cashier and Till services while simultaneously up selling our products and providing excellent customer service at the till point. 
  • Receiving stock and maintaining adequate stock levels weekly to ensure reduced waste hence maximising revenue for the company.
Sep 2009Aug 2011

Client Manager

Unity Kapital Assurance Plc

As a client manager at Unity Kapital Assurance, my responsibilities included but were not limited to:

  • Improving the overall customer relationship by making customers aware of our organisation's complaints procedures and meeting resolving their complaints accordingly. 
  • Assisting in the financial analysis, credit underwriting and approval process of our customers
  • Acting as a credit advisor and additional contact for the customers.

  • Maintaining  customer related information systems for accurate record keeping.

  • Maintaining and developing relationships with existing customers in person, via telephone calls and emails.

  • Gaining a clear understanding of customers' businesses and  requirements.

  • Resolving customer queries and / or complaint cases, and following a set process in a timely manner feeding future.

  • Using complaint information to improve service and sales standards where  appropriate.

  • Attending team meetings and sharing best practice with colleagues in view of creating a pool of experience from which all employees can learn from.

Jan 2008Aug 2009

Complain Handler

Reltel Telecoms

During my stay with Reltel Telecoms i helped move the company forward by providing the following services: 

  • Advising clients on products available with the aim of up selling the company's products. 
  • Satisfactorily handling customer complaints and enquiries via telephone calls and emails. 
  • Entering and updating customer details hence ensuring accurate and up to date user database.
  • Identifying and escalating urgent complains with the view of providing fast complaints resolution for our customers.

Education

20122014

M.A

University of the West of Scotland

Innovations and Entrepreneurship

20112012

HND

School of Audio Engineering Glasgow

Audio Engineering

20032008

B.Sc

Nnamdi Azikiwe University

Real Estate Management

Interests

My interests includes

Mobile and web based entrepreneurship.

I love studying present mobile technology companies  to understand more about how they succeed as start up companies.

Fitness.

I believe a healthy body and mind leads to more daily productivity and happiness. Thus i do a lot of running and cycling to stay fit both physically and mentally.

Traveling.

I enjoy seeing nature at its best hence i go traveling at least once a year.



Reference

References available on request