• Glasgow
  • 07447440752
  • chidozieobiokoye@yahoo.co.uk

Chidozie Obi Okoye

Summary

An experienced Administrative, IT and Customer service professional.

Proactive, adaptable and ambitious, with proven customer oriented skills, self-motivated with excellent
presentation, leadership and interpersonal skills. I have a positive and proactive approach to life and my work. I am always willing  to play an integral role in the corporate growth plans in a bid to add value to an organisation as well as being exposed to opportunities for further growth, development and  self-actualisation.

Skills

Skills

  • Proficient use of Microsoft Office Suite including Ms Word and Ms Excel. 
  • Excellent telephone manners and  communicator with the ability to integrate seamlessly into a team or work as an individual unsupervised.
  • Web and Mobile front end designer.
  • Web and mobile applications developer.

Work History

Work History

Web and Mobile Solutions Consultant

Oct 2015 - Present
Fingersfingers Ltd

 Fingersfingers is a web and mobile solutions company which designs and develops mobile solutions to enhance everyday human and business activities. I provide the following services to the company with the view of increasing customer satisfaction and increase in revenue.

  • Analyse web and mobile solution trends to understand the directions of the market and align the company with such path ways. 
  • Carry out market research and business analysis for the customers web and mobile ideas. 
  • Develop web and mobile applications to suit the customers needs. 
  • Create and design front end designs to achieve excellent user experience.

Customer Services Representative

Jun 2013 - Oct 2015
Nandos Ltd

As a restaurant staff at Nando's, i helped maximise customer experience and increase the company's revenue by  providing the following services:

  • Providing general customer service with the aim of achieving optimum customer satisfaction. 
  • Providing Cashier and Till services while simultaneously up selling our products and providing excellent customer service at the till point. 
  • Receiving stock and maintaining adequate stock levels weekly to ensure reduced waste hence maximising revenue for the company.

Client Manager

Sep 2009 - Aug 2011
Unity Kapital Assurance Plc

As a client manager at Unity Kapital Assurance, my responsibilities included but were not limited to:

  • Improving the overall customer relationship by making customers aware of our organisation's complaints procedures and meeting resolving their complaints accordingly. 
  • Assisting in the financial analysis, credit underwriting and approval process of our customers
  • Acting as a credit advisor and additional contact for the customers.

  • Maintaining  customer related information systems for accurate record keeping.

  • Maintaining and developing relationships with existing customers in person, via telephone calls and emails.

  • Gaining a clear understanding of customers' businesses and  requirements.

  • Resolving customer queries and / or complaint cases, and following a set process in a timely manner feeding future.

  • Using complaint information to improve service and sales standards where  appropriate.

  • Attending team meetings and sharing best practice with colleagues in view of creating a pool of experience from which all employees can learn from.

Complain Handler

Jan 2008 - Aug 2009
Reltel Telecoms

During my stay with Reltel Telecoms i helped move the company forward by providing the following services: 

  • Advising clients on products available with the aim of up selling the company's products. 
  • Satisfactorily handling customer complaints and enquiries via telephone calls and emails. 
  • Entering and updating customer details hence ensuring accurate and up to date user database.
  • Identifying and escalating urgent complains with the view of providing fast complaints resolution for our customers.

Education

Education

M.A

2012 - 2014
University of the West of Scotland

Innovations and Entrepreneurship

HND

2011 - 2012
School of Audio Engineering Glasgow

Audio Engineering

B.Sc

2003 - 2008
Nnamdi Azikiwe University

Real Estate Management

Interests

My interests includes

Mobile and web based entrepreneurship.

I love studying present mobile technology companies  to understand more about how they succeed as start up companies.

Fitness.

I believe a healthy body and mind leads to more daily productivity and happiness. Thus i do a lot of running and cycling to stay fit both physically and mentally.

Traveling.

I enjoy seeing nature at its best hence i go traveling at least once a year.



Reference

References available on request