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Career Objective 

To work in a challenging and stimulating business environment, where I can contribute through my enthusiasm and quick learning attitude. Aiming optimal utilization of professional, analytical and technical skills along with available resources and opportunities towards the achievement of objectives.

Work experience

Jul 2013Present

Team Lead/Quality Analyst

Fusion Outsourcing

Responsible for Quality Maintenance, Accuracy and completion of the project within deadline. Specialties:- Customer Retention & Service Excellence Best Practice Delivery & Continuous Improvement Project Management & Solutions People Management, Leadership & Team Effectiveness Team leadership - coaching, motivating & developing team performance Developing & maintaining strong professional relationships both internal and external Analysis, benchmarking Identifying business opportunities & value added services for clients Pinpointing & managing continuous improvement & change management New client implementations & integration of new technology systems Implementing, improving & maximizing operational efficiency

Major Job Role:-

  • Team handling - Getting the work done from Team.
  • Client Management.
  • Reporting to Team Leader and/or CEO.
  • Handle Virtual Assistant process & Management
  • Online Research
  • CRM & Database Management
  • Drop Box uses
  • Operation Management
  • Quality Audit and Deliverables to clients
  • Provides Functional Support and Direction to the team members on customer support needs
Sep 2012Jun 2013

Assistant Team Lead

Fusion Outsourcing
I was responsible for providing services to US clients as a Virtual Employee. I have done work directly for client to help their business and management with their overflow like, Internet Research, Social Media Marketing, Data Entry project etc. along with this Analyzing client's requirement in given project and provide them with quality result.
Jan 2010Aug 2012

BPO Senior Support Executive

Fusion Outsourcing
Provide Quality Audit and Deliverables to manager. Providing training and support to our new team member. Performing data analysis and various reports as required by the client. Make available, in Healthcare Services Medical Coading, Medical Billing, Data Management, Data Entry Projects.
Sep 2008Dec 2009

BPO Support Executive

Fusion Outsourcing
I was responsible for review and verify the patient’s demographic information against insurance company specifications through site.Maintaining patient demographic in CRM. Inputting diagnoses and producers codes via CRM and Collab. system. May enter data electronically to process charges, payments, denials and adjustments. Generate the patient report on daily basic. Create monthly report for Revenue and record.
Dec 2007Jun 2008

Assistant Business Development Manager 

TATA AIG life Insurance co. ltd
Jan 2007Dec 2007

Unit Manager

ICICI PRUDENTIAL life Insurance co. ltd
Feb 2002Jan 2007


 Hutchison Essar



Bachelor of Arts (B.A.)

Rajasthan Vidyapeeth

Sr. Secondary

RBSE, Ajmer


RBSE, Ajmer

Technical Skills

  • Platforms: DOS, Windows XP-98, 2000, Vista, 7
  • Online Research
  • Market Intelligence
  • Profile Screening


  • 5 years of experience in Operations and Back office.
  • 6 years of experience in Marketing and Business Development.
  • Strategy formulation for business development and developing new market segments for maximizing sales growth.
  • Proficient in Channel management and development.
  • Effective communication, team building & relationship management skills.

I have practical experience on Maintain CRM software like Sales-force, talent mining over LinkedIn, making use of Social media for business purpose, research on companies & industries etc. I have understanding of industry and regulatory trends, prepared brief reports and presentations that succinctly communicate key market information to management.

Online Research
Manage Client Relationships
Quality Assurance

Quality Audit and Deliverables to clients

Team Leadership

 I am working as a Team Leader at Fusion from chronic time, dealing with US clients and providing various kind of services according to their requirements. Along with this I am handling a team of approx 15 Virtual Employees.

Crucial Achievements

  • Promoted as a TL in 2013
  • Promoted from Senior Support Executive to Assistant Team Leader in 2011.
  • Promoted from Support Executive to Senior Support Executive in 2009.
  • Sales development from scratch to 7 Lakh premium and increased the advisors strengths (0 to 36) in first four month.
  • Won 1st position in April, 08. in recruitment in Udaipur branch
  • Won 5th position in month of Mar 08 in first year premium in Udaipur branch.
  • 06 to Dec.07 with ICICI PRUDENTIAL Life Insurance Co. Ltd, as Unit Manager Winner of  Top Performer Award, two consecutive years.
  • Won Recruitment Dhoom award, gold contest and many more awards for outstanding performance.
  • Contributed a MDRT and a consultant Trainer in the year, 2007.
  • Won 1st position for executing new product launch.

Personal details

Father Name                       Sh. Ajay Kumar Choubey

Date of Birth                        July 10th 1984

Marital Status                      Married

Strengths                               Adaptability, Humorous, Soft spoken

Permanent Address           3, Cement Gali, Dholi Bawari, Udaipur (RAJ) 313001