Team Lead/Quality Analyst
Responsible for Quality Maintenance, Accuracy and completion of the project within deadline. Specialties:- Customer Retention & Service Excellence Best Practice Delivery & Continuous Improvement Project Management & Solutions People Management, Leadership & Team Effectiveness Team leadership - coaching, motivating & developing team performance Developing & maintaining strong professional relationships both internal and external Analysis, benchmarking Identifying business opportunities & value added services for clients Pinpointing & managing continuous improvement & change management New client implementations & integration of new technology systems Implementing, improving & maximizing operational efficiency
Major Job Role:-
- Team handling - Getting the work done from Team.
- Client Management.
- Reporting to Team Leader and/or CEO.
- Handle Virtual Assistant process & Management
- Online Research
- CRM & Database Management
- Drop Box uses
- Operation Management
- Quality Audit and Deliverables to clients
- Provides Functional Support and Direction to the team members on customer support needs