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Oct 2015Present

Data Analyst (Observed Data Analytics), System Operator

Network Rail
  • Analysing historical data on the movement of trains across the network and validating this information against the Timetable Planning Rules (TPRs) in relation to headways, sectional running times, dwell times and junction margins
  • Suggesting change recommendations to TPRs to inform a more robust working timetable
  • Enhancements/improvements to processes in order to provide smarter, more
    effective ways of working
  • Covering for my line manager when out of the office
  • Single point of contact for the onboarding of new staff whilst ensuring a consistently
    high level of coaching, mentoring and training to the standards expected within the team
Oct 2014Sep 2015

Programme Coordinator (FOI, Ethics, Transparency) - 12-month secondment

Network Rail
  • Coordination of all Programme Board meetings and distribution of relevant packs
  • Design, authoring and development of the FOI eLearning course available to all
    Network Rail staff
  • Full onboarding of 3 managers and 16 information officers for the new FOI team as well as all logistics for a 2-day assessment centre including timetables, assessor packs and candidate packs whilst ensuring that everyone was in the right place at the right time – entailing over 7,000 interdependencies
Dec 2014Present

Sole Proprietor

Hookin' to the Beat (Crochet Designer)

Fully established crochet (and bullet journal/planner insert) designer on Etsy & Craftsy (500+ sales) & Instagram (over 2,900 followers).

Oct 2012Sep 2014

Project Management Assistant

Network Rail
  • Full administration of the 8PP (Eight Point Plan) Programme (for Business Change) including creative responsibility for how this information was relayed to the wider Network Rail world in terms of maps, graphs and KPIs
  • Input and ongoing maintenance of projects into iPAT for all projects within the 8PP programme while maintaining a working relationship with the super users involved
  • Project management responsibilities for the Bridge Reclassification project
    (together with Keith Ross) in order to ensure quick delivery with a view to
    minimising the majority of delay minutes within CP4
Jul 2011Sep 2015

Proofreader/Copy-editor/Technical Author


Editing / proofreading / writing roles in relation to:

  • Freelance work for various clients around the world (Belize, Argentina, Australia, Canada, USA and Hong Kong)
  • Editor and webmaster for four websites - Digital Mined, Make Tasty Wine, Southwest Restorations and Simplicate Interactive
  • Author of two books currently listed on Amazon in relation to Coeliacs Disease as well as two further books used to assist both freelancers and clients in making the most of oDesk/Upwork
Jun 2009Oct 2012

Publications Assistant

Network Rail
  • Signal Box Instructions – Issuance of amendments

    • Development, design and authoring of an 80+ page training guide including
      coaching, mentoring and training to develop a high-performing team
    • Full management and delivery of RSSB Rule Book changes (bi-annually) into all
      signal box instructions with full stakeholder involvement from the routes
    • Production of KPI dashboards for each stage of the process
    • Development, design and authoring of Rail Notices guide to ensure the team
      could use this new system
  • Bridge Strike Appendices – Creation and subsequent issuance of amendments

    • Full management of the National Bridge Strike Initiative (design, development and issue) ensuring every route (and their sub-areas) had their own appendix to refer to
      in the event of any bridge strike incidents – this involved collaboration with
      OMs, LOMs, Signallers, Route Control and the Senior Civil Structures Engineer
  • Other Key Areas
    • Single point of contact for the team and all stakeholders impacted by
      Planning Publications
    • Negotiation of new service level agreements (SLAs) with the Routes together with
      full implementation for the Weekly Operating Notices and Signal Box Instructions
    • Creation of trackers in order to meet company standards (2.03/2.04), SLAs and maintain version control
    • Enhancements/improvements to processes and procedures in order to provide smarter, more effective ways of delivering changes
Apr 2007May 2009

Learning Resource Centre Coordinator

Volkswagen Group UK Ltd
  • Managed and maintained a new, central database for 600+ staff and their associated training records including the transfer of all records from the retired database into the new one while data cleansing at the same time
  • Designed and developed all logistics for the 2-day Management Development Centre (including timetables, assessor packs and candidate packs) – entailing over 7,000 interdependencies
  • Facilitator for the Management & Graduate Development Programs and the Senior Management Assessment Development Centre
Jul 2006Feb 2008

Sole Proprietor

One Stop Online Shop
  • Designed and developed my own business into a successful e-commerce 
  • Negotiated rates and terms with suppliers for required products
  • Designed and maintained own databases consisting of over 2,000 orders per year and over 1,200 individual customers including keeping the product database up to date (over 4,000 items)
  • Designed and distributed promotional material
Jun 2003Aug 2006

Office Manager

Barton Carbide Tooling
  • Daily interaction with customers and suppliers including quotation preparation
  • Customer order processing (SOP, POP and Invoicing) within Sage Line50
  • Managed and maintained the company’s machinery parts database using Microsoft Access XP
  • Supported the Managing Director in all administrative functions including booking travel and accommodation where required
Feb 2001Jun 2003

Technical Author

IMS Maxims plc
  • Gathered all relevant information from the designers/programmers of the company’s healthcare software and then designed, developed and tailored the user manuals for each NHS specialty
  • User tested the company’s Electronic Patient Record system which included various specialties such as Mental Health, A&E, Lung Cancer and Therapies
May 1998Feb 2001

Full time Mother


After the birth of my third child, took a 2 1/2 year break to focus on my children.

Mar 1997May 1998

Technical Author

PanCredit Systems Ltd
  • Gathered all relevant information about the financial software from the designers/programmers
  • Designed, developed and authored all software Help Text & Tool Tips
  • Compiled these files using Doc-to-Help
  • Ensured that every field and button throughout the software had the relevant text/tool tip attached
Jan 1994Mar 1997

Microsoft Office Trainer (promoted from Management Secretary)

FI Training Ltd
  • Full support for Director of Production, Infrastructure Manager and Training Manager
  • Designed and developed all course brochures and all Microsoft course manuals (Beginners to Advanced) while ensuring that quality and version control was maintained at all times
  • Updated all course manuals as and when new software versions were developed and released
  • Developed and delivered user procedures for both TNT and Yorkshire Electricity (with continual stakeholder involvement) 
  • In January 1995, promoted to the role of Microsoft Office Trainer both on and off-site (for Windows, Word, Excel and PowerPoint)


Management Skills

Proven experience in the following areas:

  • Line management cover during absences
  • Proven customer-facing and collaboration skills
  • Proven time management skills
  • Onboarding, coaching, mentoring and training high-performance teams
  • Enhancements / improvements to processes in order to provide smarter, more effective ways of working
Technical Writing

User guides designeddevelopedauthored throughout my career include:

  • Observed Data Analytics Step-by-Step Guide (work in progress)
  • Freedom of Information (FOI) eLearning (2014/15 ~ Network Rail)
  • FOI Process Guide - branding (2015 ~ Network Rail)
  • Signal Box Instructions Step-by-Step Guide (2009-11 ~ Network Rail)
  • Rail Notices Step-by-Step Guide (2011 ~ Network Rail)
  • Dangerous Goods Step-by-Step Guide (2011 ~ Network Rail)
  • Wine Making eBook (2012-13 ~ oDesk/Upwork client)
  • Divorce and My Children eBook (2011-12 ~ oDesk/Upwork client)
Technical Skills

Advanced knowledge of Microsoft's software with oDesk/Upwork test scores falling within the Top 10-20% of all freelancers tested:

  • Word/Excel/PowerPoint ~ 2003/2007/2010
  • Ability to analyse extremely large datasets
  • Creation and development of KPI dashboards


Sep 2015Present

DipHe in Mathematical Sciences

The Open University

Embarking on final year

Achievements @ Network Rail

Change recommendations to Timetable Planning Rules to inform a more robust working timetable

Proven experience of coaching and developing high-performing teams

Full delivery of the Bridge Reclassification Project which aimed to reclassify up to 1,000 bridges in the UK in order to drive down delay minutes and avoid regulatory fines from the ORR.

Led the National Bridge Strike Initiative to ensure that the industry, as a whole, had a full and detailed list of every bridge (and all relevant information pertaining to every bridge) in the UK which could be at risk of being struck.

Nominated for the "You Make the Difference" awards in 2012 for my work with the National Bridge Strike Initiative.

Design/creation of a multitude of user guides designed to onboard new employees efficiently.

Achievements @ Volkswagen

Design/creation/delivery of Beginners, Intermediate & Advanced Excel courses to Volkswagen employees.

Project management/transfer/ implementation of new personnel record system for 600+ employees whilst maintaining data integrity.

Design/development/facilitation of the Management Development Centre timetables for all participating staff including facilitators, trainers and delegates over 2 days -involving  the co-ordination of 7,000+ inter-dependencies to ensure the event went smoothly.

Implemented the use of Microsoft Access to streamline the course programme process for all externally trained courses by ensuring that all course delivery information was held in one central location.

Achievements @ oDesk/Upwork

Full cradle to grave production of the following eBooks:

  • Make Tasty Wine
  • Divorce and My Children

Writer / ghostwriter / editor for a wide range of eBooks for worldwide clients in topics such as:

  • Coeliacs Disease (both of which are available on Amazon)
  • Growing Roses
  • Master Any Habit NOW
  • Get Rid of Procrastination NOW
  • Holiday Tips
  • and many, many more...

Co-author of two books in utilising oDesk to its best advantage (accessed via Digital Mined):

  • 7 Steps to Making Money on oDesk
  • Get the Best - A Guide to Hiring on oDesk

Network Rail

Visual achievements


Creator of crochet patterns and a love of the craft itself.

Designer of planner / bullet journal inserts