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Work experience

2011Present

Finance Specialist

Accountemps ( Robert Half)

Handled vendor accounts at McGraw Communications’ Revenue Assurance Department like AT&T’s that involved keeping track of their charges; enrolled in Robert Half’s Skillsoft program toward their certifications

  • Responsible for downloading vendor billing from their websites and uploading bills into McGraw’s billing data analyzer program; proficient in navigating and retrieving online data and client’s analyzer system
  • Worked closely with accounts payable on submitting bills to them for timely payments; automatically checked on a daily basis to get processed any new billing which helped to reduce the aging balance for A/P
  • Researched any adjustments, credits or disputes of the charges; composed email correspondence detailing billing discrepancies; kept excellent track of these claims by communicating with vendors from the disputes’ inception to a final resolution that usually resulted in credits
  • Updated the department’s master dispute Excel spreadsheet, billing data analyzer system and vendor e-files with bills and claims; worked in a timely fashion for the senior manager’s required information; senior manager reported being very satisfied with getting backlogs quickly and correctly updated
Oct 2012Dec 2012

Seasonal Associate Support Representative

Macy's, Inc.

 

Worked in the Executive Office’s front desk to give support to the administrative team that included Operations, Human Resources, Staffing and other various general administrative duties<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

·Assisted customers with their Macy's bills and any issues they needed answered; made sure to help in resolving their queries to their satisfaction<o:p></o:p>

·Greeted in person and simultaneously accepted incoming calls from management and employees to support them on placement, scheduling, payroll, policies, etc.; worked in a timely manner to provide instant resolutions<o:p></o:p>

·Prepared hiring paperwork and training sessions for new Sales, Merchandising, Loss Prevention and Recovery trainees; assured they were clear on any questions towards learning duties<o:p></o:p>

·Worked closely with the department's executives on special projects and requests; made sure to meet all deadlines<o:p></o:p>

20062009

Billing Administrator

British Telecom

Serviced, billed, analyzed and credited major financial accounts and honored terms and conditions of their contracts; conducted training and related presentations for fellow co-workers

  • Prepared up to 75 new billing packages per day: checked sales forms and contract agreements for its readiness to be billed; clarified inaccuracies with Client Site Analysts, Sales and Project Managers prior to distribution
  • Billed new, upgrade, downgrade and disconnect orders that included any special requirements according to a customer's contract; made sure this was done correctly
  • Acted as liaison between clients and Sales involving resolving billing disputes or inquiries; communicated in clear, respectable language to help reach the best conclusion
  • Collaborated with Credit and Collections in clearing up any billing problems and processing approved debits or credits; this active teamwork helped to reduce aging account balances
20052006

Billing Consultant

Accountemps Agency (Robert Half)

Assigned to temporary position at Radianz Americas (acquired by British Telecom) that included billing, analyzing data, typing correspondence and filing.

  • Created and billed client accounts; ensured their accuracy in spelling and verifying companies' official name
  • Analyzed and corrected the billing data for 5 administrators; made sure all information was accurate before going out to clients every month
  • Participated in multiple meetings with managers and coworkers; contributed to learning how the departments were run
  • Maintained the department's extensive filing system both manually and electronically; kept records clean and easy for managers and administrators to access during important client calls and meetings
19902004

Accounts Receivable Administrator

Video Monitoring Services of America

Serviced clients by updating their Accounts Receivable records and supported the Credit and Collections and Sales departments with relevant accounting activities.

  • Processed and deposited $250,000 in daily checks and credit cards; posted in Accounts Receivable and the general ledger; met strict deadlines so that the Credit and Collections and Sales departments could obtain latest information
  • Prepared and maintained daily cash receipt reports for the department; colleagues from Account Receivable, Credit and Collections and the Controller were able to access this information for their needs
  • Reconciled over $150,000 in monthly wire transfer bank statements; maintained a "down-to-the-penny"  accuracy level
  • Worked closely with the Credit and Collections department; helped by making any necessary debits, credits and/or other adjustments to customers' accounts that kept them current
20042004

Billing Consultant

Account Pros

Assigned to temporary positions in various workplaces such as Swissotel that included accounts receivable, billing, typing and assisting clients and employees

  • Organized customer orders received daily by regular mail or e-mail in preparation for billing; helped to keep the department running smoothly
  • Observed and learned all customized software programs quickly; praised for bringing the department's backlog up-to-date efficiently
  • Maintained the head manager’s and supervisor’s filing systems; enabled them to work more productively

Education

20042004

ASA Institute

Courses included Microsoft Office 2003 and Accounting Principles

19841988

A.A.S.

Borough of Manhattan Community College

Studies included Business Organization & Management, Fundamentals of Speech, Public Speaking, English I and II, Math II, General Physics, Academic Life & Skills, The Mass Media, Budgeting Audio/Visual Production 

19791982

Diploma

Abraham Lincoln High School

Classes included Math, English, History, Economics and Typing

Skills

Typing
Ability to type letters of correspondence and other formats at an average of 55+ words per minute. 

Letter of Recommendation from Billing Manager

To Whom it May Concern:

Cheryl Cobette has worked for me as a Billing Administrator for the past three years.

While under my supervision, her responsibilities have included preparations of daily billing, validations of orders, and assisting customers with their accounts.

She has established an outstanding rapport with clients and employees. Her ability to get work done through the front and back end of the billing process has been outstanding. Cheryl is highly respected by her team members, she is organized, thorough in her work detail, and is always on time.

Cheryl has done an excellent job and I would highly recommend her for a position with your organization.

Please let me know if I can provide you with any further information.

Respectfully,

Arlette TannisBilling ManagerBritish Telecom

NOTE: To provide Manager's contact number upon request.

Letter of Recommendation from Sr. Billing Manager

To Whom It May Concern:

This is a letter of recommendation for Cheryl Cobette who worked for me up until one year ago.

Cheryl worked under my direct supervision at BT Radianz Americas for a period of four years ending in Feb. 2008. During that period, I had the great pleasure of seeing her blossom from a junior billing clerk at the beginning, into a fully functioning and experienced Billing Administrator.

Cheryl is a hard-working self-starter who invariably understands exactly what a project is all about from the outset, and how to get it done quickly and effectively. During her years in the Billing Administrator position, I cannot remember an instance in which she missed a major deadline. She often brought complex billing projects in on time and accurately, and a few were even completed ahead of schedule.

Cheryl is a resourceful, creative, and solution-oriented person who was frequently able to come up with new and innovative approaches to her assigned tasks. She also functioned well as a team member under the direction of other team leaders when it became necessary.

On the interpersonal side, Cheryl has superior written and verbal communication skills. She gets along extremely well with her colleagues. She is highly respected, as both a person and a professional, by colleagues, employees, and customers alike.

In closing, as detailed above, based on my experience working with her, I can unreservedly recommend Cheryl Cobette to you for any intermediate or senior billing position.

If you would like further elaboration, feel free to call me.

Dan DeGrootSenior Billing Manager Americas

NOTE: To provide Senior Manager's contact number upon request.

Summary

Finance Specialist with strong experience in administrative support. Dedicated to helping employers reach their financial goals. Proven ability to provide the highest level of customer service through good communications and solving skills. Interested in assisting in Billing or other areas of Finance.

Interest

Interests include business, writing and networking.