Technical Support Engineer III
Perform root cause analysis for banking equipment service fleet. Perform investigative analysis and reporting on chronic incidents. Engage in Failure analysis on parts identified to be a potential driver for service incidents. Provide metrics and trending analysis to identify the major drivers of Service incidents. Perform investigative analysis and reporting on chronic incidents. Provides training to appropriate third party provider. Attends customer meetings as a subject matter expert. Escalation path for Technical Support issues that could not be resolved. Creation of technical documents to be utilized by Field Service technicians, project related work, and technical support teams. Onsite visits for escalations of poor performing machines with no apparent root cause or solution.