·Maintained and supported the financial accounting and business management application (ACCPAC) using PowerBuilder and SQL Server 2000;
·Modified ACCPAC accounting application source code (written in PowerBuilder) to meet customers need, while maintaining the cohesiveness of the underlying accounting layer;
·Written stored procedures in PowerBuilder as a data source for PowerBuilder's DataWindows;
·Performed unit and integration testing according to the functional specifications;
·Validated the new functionalities to ensure they met requirements before each release to the production;
·Customized inventory report to meet different users' requirements using PowerBuilder;
·Prepared and printed monthly invoice for customer.
·Interacted with the network team to resolve network related issues;
·Provided end user support via phone, and HEAT Help Desk Software;
·Resolved user’s issues within the established service level agreements to ensure customer satisfaction is met;
·Handled and responded to customers’ needs efficiently;
·Administered support the web based invoicing reports application (Bell OnDemand Application);
·Created comprehensive user reports using MS-Access;
·Interacted with the vendor (Leostream Inc.) directly and participated in the development of the Business Requirements Documentation;
·Evaluated the Leostream Connection Broker on VMware and prepared the specification document.