Chelsea Knoren

Student Services / Office Manager

Work History

Work History
Mar 2010 - Oct 2014

Student Services / Operations Manager

Embassy English, San Francisco

Daily submission of all center finances, petty cash control, expense reports

Assist with hiring new employees and train new hires nationally

Student record keeping: Salesforce and StudyGlobal

Communicate with 25+ agents to assuage student issues: with 300+ students

Liaise with organizing partners(airport transfer companies, catering, accommodations, tour companies and booking agencies) to create each student individual itinerary as well as group travel

Create detailed itineraries for international groups of 5-30 students traveling to San Francisco and San Diego.

Provide customer service to hundreds of students each week: our admin staff of three received 96% recommendation on friendliness, the highest nationwide by a five percent margin

Manage internship program

Dec 2009 - Mar 2010

Student Services Representative

Embassy English, San Francisco

Placed students in accommodations

Located several new homestays and one residence during an extremely busy season; saved the company thousands since we didn't have to outsource

Mar 2009 - Sep 2009

Center Manager (Summer Contract Position)

Embassy English, New York

Co-managed an international language summer academy with 350 students

Hired, supervised and scheduled staff of 20 employees

Create training curriculum on managing large number of clients

Organized 4 tours a week of New York and surrounding area

Control finances: devised budgets for each group, oversaw center budget and final summer closedown

Pubic Relations and Marketing Coordinator

World Wide Sires, Visalia, CA

Arranged travel itineraries for international customers through coordination with cooperatives, farms, universities

Organized tours and traveled with clients from all over the world

Assisted with large in state and out of state conferences in California, Wisconsin, Illinois and Minnesota

Coordinated end of conference parties and Winter Solstice Dinner

Crew Leader

United States Census, New York

Crew Leader Managed and trained 18 crew leader enumerators for field marketing

Digital Content Intern to Freelance Position

Embassy English (Higher Education Division), San Francisco

Brochure development for agent/partner use: the main focus was to create clear, concise content that explained many university entrance details succinctly; received great reviews on the 2014 brochure

Use HTML, Sitecore for web placement; Salesforce for student management and reports

Research and write articles for university web pages

Education

Education
Aug 2002 - May 2006

B.A

Biola University

Journalism with a minor in religious studies

Skills

Skills

Transfer

Organizing

QUICK RESPONSE

ASSIST

Expense

Control