KIMERA Faisal

IT SYSTEMS AND NETWORK  ENGINEER

Summary

ICT Support Engineer - with technical expertise in systems administration and maintenance.

Adept in windows installations and troubleshooting; maintain existing hardware and software systems and upgrades newly-acquired regularly with new applications as needed.

Objective - Challenging position with a creative work environment to enhance expertise in systems administration and maintenance.

I have good adaptive qualities with the ability to read situations, autonomous and result oriented. Good supervisory and management skills. I am a flexible person who can work in a dynamic environment and appreciate the tasks availed to me at a time. I am a good team player sensitive to other peoples’ key qualities, needs and differences I am well organized with good interpersonal communication skills.

 

Work History

Work History

Database Manager

ICT Systems
Database Manager Human Resource Imperial Bank Uganda Ltd Imperial Bank Uganda Ltd Kamapla Uganda Kamapla Uganda christopher. ochan@ imperialb John. kituno@ imperialbankroup ankroup.com.

Ict Manager

Movit Products Ltd
ICT Manager IT lecturer Kampala Uganda Kampala Uganda pkatongole@cit.mak.ac.ug Tel: 256704008830 cssematimba@gmail.com Christopher Lee Ochan John Kituno
Jan 2015 - Present

Ict Support Engineer

Core Strengths
Can work on multiple projects and tasks simultaneously. Able to handle and sort all technical related queries/issues independently. Able to work under pressure without losing composure Teamwork and Interactions: Communicated with back-end developers, system engineers and web designers to receive data needed for development. Interacted and coordinated with technical teams and foreign or online experts and forums to integrate current and upgraded systems into the organization. Working with clients: Discuss and assess clients' requirements(Movit Products Limited) pertaining systems usability. Issue recommendations to clients(MPL) regarding necessary upgrades on existing information systems. PRO FESION A L HIG HLIG HT S ICT Support Engineer-Hands-On Computer Solutions Reporting directly to the company Manager and collaborating closely with other company team members. Responding to queries in a timely and accurate manner and resolving queries to the user' s satisfaction. Duties: Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all ICT & technical queries. Developing the infrastructure and systems to meet the company clients' needs. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Involved in the rollout of software updates and patches. Installing, designing, upgrading and upgrading of network infrastructures for client organisations Communicating with third party technical specialists. Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programs. Provide secondary support for LAN administration. Responsible for allocating work to junior staff and induction training for new staff. Deploying new hardware, server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista/ Windows & Microsoft Office up to Office 2013
Feb 2015 - Jun 2015

Intern

Imperial Bank Uganda Ltd
ICT Private Contactor(Hands-On) Intern- Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user ' s satisfaction. Duties: Providing ICT support for the bank in all its branches in Uganda. Training of the bank employees on the use of new and existing systems. Maintaining, installing and managing of various banking systems like core banking?systems, reporting systems, surveillance systems and human resource management systems. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Involved in the rollout of software updates and patches like operating systems and other user systems. Providing information security for company information systems. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programs. Provide secondary support for LAN administration. Deploying new hardware, server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista/ Windows & Microsoft Office up to Office 2013 ? Providing hardware repair and maintenance for all hardware systems like printers, servers, computers, surveillance cameras, projectors, etc.
Jun 2013 - Nov 2014

Ict Trainee & Intern

Movit Products Limited
ICT Trainee & Intern- Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user ' s satisfaction. Duties: Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the company' sneeds. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programs. Provide secondary support for LAN administration. Responsible for allocating work to junior staff and induction training for new staff. ? Deploying new hardware, server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista/ Windows & Microsoft Office up to Office 2013 ACCOMPLISHED PROJECTS

Education

Education
2007 - 2011

East College School
2011

B.I.T

Makerere University Kampala University Rd
2011

B.I.T

Makerere University Kampala University Rd
2011

Makerere University Kampala University Rd
2005

Lugazi Progressive College