Veterans Health Administration
The most routine tasks included, but not limited to, data entry, report generation, report interpretation, percentage reporting to senior management, task delegation, patient encounters, troubleshooting, information technology coordination, and patient follow-up. In addition to my daily tasks, I was charged with performing under the duties required by my credentials which included organizational leadership, statistical analysis, making large decisions under pressure related to time and urgency, delegation of tasks to key personnel, and logistics coordination.
- Increased readiness numbers from 16% overall ready to 38% in under 4 months
- Improved patient to provider communication and relationships
- Improved quality of care
- Improved patient experience