Work experience

Work experience

Total South Africa

2013 - Present

Guest Liaison Officer

My responsibilities:

I serve visitors by greeting, welcoming, and directing them appropriately; notifying company personnel of visitor arrival; maintaining security and telecommunications system.

My Duties:

  • Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries.
  • Direct visitors by maintaining employee and department directories; giving instructions.
  • Maintain security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintain telecommunication system by following manufacturer's instructions for house phone and console operation.
  • Maintain safe and clean reception area by complying with procedures, rules, and regulations.
  • Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contribute to team effort by accomplishing related results as needed.

Total South Africa

Sep 2012 - 2013

Contact Centre Agent

My Responsibilities:

Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.

My Duties:

  • Obtain client information by answering telephone calls; interviewing clients; verifying information.
  • Determine eligibility by comparing client information to requirements.
  • Establish policies by entering client information; confirming all given details.
  • Inform clients by explaining procedures; answering questions; providing information.
  • Maintain communication equipment by reporting problems.
  • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplish sales and organization mission by completing related results as needed.




2015 - Present

Marketing Management

The King's School Robin Hills

2005 - 2011

Grade 12 (Matric)

English First Language 

Zulu Additional Language

Business Studies



Life Orientation

Mathematics Literacy

Bible Studies



Strong administrative and organisational skills

Experienced in problem-solving

Work effectively both as team member and independently

Excellent communication and Customer Service

Enthusiastic and committed


Able to plan activities & carry them through effectively

Adapt successfully to changing situations & environments (flexibility)

Contact info