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Summary

Professionally trained Conference Sales Manager with over 12 years of work history in the hospitality industry. Developing skills and gaining experiences in different job levels and departments. Eager to learn and easily able to adjust to new environments and situations.

Charlotte in 5 words; organised, creative, focussed, determined, loyal

Work experience

Mar 2014Present

Conference Sales Manager

Novotel London Tower Bridge, London

Senior head of department in charge of all aspects regarding the conference and sales of the hotel.
Handling meeting & events enquiries and corporate sales leads, generating new business and maintaining good relationships with existing clients.

  • Managing a team of 3 staff members and junior sales co-ordinator.
  • Generate proposals and contracts 
  • Developing market and sales strategies
  • Negotiation to maximum revenue
  • Implementing budgets & targets
  • Internal & external communication(staff briefing & liaising with event planners/organisers)
  • Training new staff, supervising conference team during events, appraisals & reviews Accounting & administration
  • Site visits, show rounds, networking events, promotional visits
  • Duty Manager shifts
May 2014Present

Conference Sales Manager

AccorHotels
Handling meeting & events enquiries and corporate sales leads, generating new business and maintaining good relationships with existing clients. Managing an operational team of 3. • Handling MICE and corporate sales related enquiries, proposals and contracts • Developing market and sales strategies • Budget planning and forecasting • Rate negotiation to maximize revenue • Implementing budgets & targets • Training new staff, supervising conference teams, appraisals & reviews • Accounting & administration • Site visits, show rounds, networking events, promotional visits • Duty Manager shifts
May 2011Mar 2014

Sales Co-Ordinator

Novotel London Tower Bridge, London
Sales Co-ordinator Junior head of department. Handling meeting & events enquiries and corporate sales leads, generating new business and maintaining good relationships with existing clients. Handling meeting & events and corporate sales related enquiries, proposals and contracts Developing market and sales strategies Rate negotiation Implementing budgets & targets Internal & external communication(staff briefing & liaising with event planners/organisers) Training new staff, supervising conference team during events Accounting Site visits, show rounds, networking events, promotional visits Duty Manager shifts
Dec 2009May 2011

Conference Co-Ordinator

Novotel London City South and Ibis
Conference Co-ordinator London Southwark Rose Hotel, London Client point of contact. Handling MICE enquiries, generating new business and maintaining good relationships with existing clients. Handling MICE related enquiries, proposals and contracts for 2 properties Client point of contact throughout events Supervising 2 teams in different properties Implementing budgets & targets Training new staff Accounting Site visits, show rounds, networking events, promotional visits

Education

20042008

Noorderpoort College