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An incredibly enthusiastic and personable professional, exploring greater challenge and excitement through change of industry. A committed and loyal individual seeking permanent and inspiring position with clear progression opportunities.

A highly skilled and very well experienced manager with all aspects of customer services, sales, leadership and management.

Work experience

Mar 2015Present


5 Star Lils

Coordinating and organising catering services to large groups of senior citizens in independent living facilities:

  • Money management
  • Sensitive interpersonal skills
  • Inter-professional skills dealing with multi-agencies
  • Precise time management planning

General Manager

Mitchells and Butlers

Progressed from team leader to general manager across numerous sites, excelling especially in safety, hygiene and performance management

  • Managed large teams of 20+ personnel
  • Full accounts responsibility
  • Met and exceeded sales and marketing targets through strategic planning
  • Developed refined customer service skills
  • Meticulous compliance of employment regulations and laws
  • Responsible for all on site Due Diligence
  • Managed large events including charitable and community events
  • Managing Key Performance Indicators

Reservation Manager

Future Inns Plymouth

Junior management position with responsibility for reservations:

  • Developed understanding of the business workplace
  • Built excellent rapports with large client companies
  • Carried out general administration duties



Business Administration (NVQ Level 3)

Babcock International

Evaluated and improved performance in a business environment


Other Awards & Qualifications

Mitchells & Butlers
  • Level 3 Food Hygiene
  • Level 3 Health & Safety
  • First Aid
  • Manual Handling Beer and Cellar Management



A Levels

Plymstock Secondary School

3 x B/C including:

  • Sociology
  • English literature
  • English language


Plymstock Secondary School

10 A*- C including:

  • English
  • Maths
  • Science


References Available on Request