Charlote Cooley

Charlote Cooley

Work History

Work History
2010 - Present

Senior Technical Analyst

Choice Hotels International

Analyst role on an Agile Scrum team.Flexible application of business analysis competencies.Team leadership.Collaboration with business stakeholders and product owner.Recognized by Agile Coach as a role model for other analysts.

1999 - 2010

Programmer/Analyst

Full spectrum of software development: requirements elicitation, design, programming, and production support.Successful collaboration with business.Developed strong relationships with stakeholders.

1998 - 1999

Revenue Management Supervisor

Supervised team of specialists.Developed meaningful reports for hotels.Assisted hotels with Revenue Management implementation.

1994 - 1999

Senior Business Analyst

Implemented business analyst role in Reservations Operations organization.Coached junior analysts.Established best practices.

1990 - 1994

Agent/Lead Agent/Training Assistant

Various assignments in Reservations Operations.

Education

Education
Jan 2009 - Jul 2011

MBA/IT Management

Western Governors University
1995 - 1999

Bachelors of Science

University of Phoenix

Summary

My innate talents, varied experience, and knowledge make me a natural leader.I intend to use this quality to enable and empower a team of analysts so that they can skillfully fulfill their role in the organization. A skilled analyst understands the structure, policies, and operations of an organization and can recommend solutions that enable the organization to achieve its goals.

Objective

Refine the role of the business analyst and establish best practices that can be adapted to any software development project and team.