Application Support Technician
I am currently working as a 2nd/3rd Line Support analyst within the development team. I started within this company as a Desktop Support technician. Primarily, this involved the build of new hardware, upgrades and networking as well as managing the ticket system. This included a major roll-out of new computers within the company. After a successful merge with the Infrastructure team, I moved into the development team. Currently I work along side this team as a Database Administrator. I support multiple bespoke applications within the company, this support ranges from first point of contact for the customer via email or phone; to either resolving or escalating to the developers. The applications are both native and Web, I have been involved in the installation and upgrades of these as well as the configuration. My SQL knowledge has also enabled me to create reports using Microsoft Reporting Services for external and internal customers. In the past year I've been put forward for a Developer Development Course. This has enabled me to start supporting the team further by making code changes to applications.