Charles Tower

  • Edmonton CA-AB

Work History

Work History
Apr 2010 - Present

Store Leader

Apple Inc.

-  Oversee all operations of a $40+ million location with 120 employees

May 2008 - Apr 2010

Senior Manager

Apple Inc.

-  Sales Leadership in a high volume store location with 80 employees

-  Responsible for all operational aspects of the business including inventory accuracy, shrinkage, scheduling and payroll management, and visual presentation

-  Inventory accuracy improvement to 99.79%, which is the best score ever recorded in Canada

-  Built strong systems and effective teams to create a standard of excellence in visual presentation

-  Strong expense control leading to YTD payroll at 99% of budget

-  Mentored employees to create Individual Development Plans focused on career paths and core competencies

-  Store achieved highest employee satisfaction rating in the country

Jan 2007 - May 2008

Store Manager

Hudson's Bay Company- Zellers Division

-  $20 million, 100,000 sq ft store including a restaurant and pharmacy

-  Direct leadership of 3 managers, 6 supervisors and 100 associates

-  Full accountability for financial results- including profitability, controllable expenses, sales, gross profit, inventory turnover, shrinkage, & space productivity

-  Hiring, Recruitment and Selection experience during peak of the Alberta Labor Shortages

-  Preparation and Execution of Store Business Plan, leading to GP, controllable margin, and sales improvements

-  Led change of a long-standing early morning replenishment crew to an overnight team to improve productivity

May 2005 - Jan 2007

Store Manager

Hudson's Bay Company- Zellers Division

-  $14 million Annual Sales Volume

-  70,000 sq ft store including a restaurant and pharmacy

- Direct Leadership of 3 managers, 6 supervisors, and 80 associates

- Developed a high performing leadership team through hiring, coaching, and performance mgt

- Led a previously underperforming store to bonus for the first time in many years

-  Completed a store renovation that involved large scale departmental moves and re-structuring

-  Achieved inventory shrinkage result of less than 1%

-  Major Assortment changes in home appliances, dairy products, and furniture

1998 - 2005

Regional Customer Service Trainer

Hudson's Bay Company- Zellers Division

• Co-ordinated Customer Service training & development program for 18 stores in western Canada

• Delivered full day sessions to groups of associates ranging from 5-50 people• Training topics included handling customer complaints, service delivery, loyalty, & handling objections

• Worked in various roles from 1998-2005 including Merchandise Manager & Operations Manager

Education

Education
Sep 2009 - Present

Masters of Business Administration

University of Alberta

-  Currently enrolled in part-time MBA program, GPA of 3.7

-  Completion expected by 2013

Sep 1998 - Apr 2002

Bachelor of Commerce

University of Alberta

-  Courses included Operations Management, Human Resources,  Accounting, Finance

-  Worked in teams and groups to accomplish goals andcomplete projects

-  Acquisition of strong communication skills through several presentations to large classes

-  Participation in CIRAS retail internship program with Zellers in 2001

Interest

Hockey, fishing, movies, squash, skiing, computers, music, camping, golf, cooking.

Objective

My long-term career objective is to work in a management role at Apple that includes decision making on a larger scale than a single store location.  I am confident that the combination of my 10+ years of retail management experience and MBA education will make me a strong candidate for this type of role in 3-5 years. 

References

Brenda Vega, Market Leader, Apple May 2008- Present

780-860-8399  bvega@apple.com

Craig Mostat, District Manager, HBC- Zellers 2002-2008

780-417-8775 cbmostat@shaw.ca